Jayden Nordstrom
Virginia Beach,VA
Summary
Reliable professional with background in customer-facing roles, excelling in highly productive environments where task efficiency is paramount. Skilled in accurate cash handling, inventory management, and customer service, ensuring smooth and efficient transaction processes. Possess strong communication skills, problem-solving abilities, and adaptability to meet diverse customer needs and enhance overall satisfaction. Committed to contributing positively to team dynamics through effective collaboration and support.
Overview
3
3
years of professional experience
Work History
Cashier Team Lead
Food Lion
Virginia Beach, VA
09.2023 - Current
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Developed strong working relationships with team members to foster collaboration.
- Processed payments promptly for customers to exceed productivity standards.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Processed customer payments quickly and returned exact change and receipts.
- Trained new cashiers on proper use of registers and store policies.
- Assisted cashiers with resolving customer complaints and inquiries.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Verified customer age requirement for alcohol or tobacco purchases.
- Built and maintained productive relationships with employees.
- Maintained work area and kept cash drawer organized.
- Checked personal identifications during alcohol and tobacco sales.
- Maintained a clean work environment by sweeping floors and wiping down counters regularly.
- Answered customers' questions and provided information on store procedures or policies.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
Arcade Attendant
Flipper McCoys
Virginia Beach, VA
05.2022 - 10.2024
- Awarded prizes to customers, boosting game sales through increased engagement.
- Welcomed, greeted and interacted with members and guests and verified proper equipment operation.
- Operated cash register, following cash-handling procedures to finalize arcade purchases.
- Communicated proactively with guests to troubleshoot problems and provide guidance for arcade equipment.
- Patrolled assigned work area, responding to guest service requests and machine service lights.
- Addressed guest questions and concerns, regarding gameplay and payouts to provide change service to playing guests.
- Completed training on policies and procedures, health and safety and environmental responsibilities.
- Tracked prize inventory, replenishing stock.
- Built relationships with members and guests and created welcoming and warm environment that promoted future visits.
- Enforced rules within the facility including no smoking, no fighting, no outside food and drinks.
- Monitored arcade equipment for malfunctions to maintain functional operations.
- Provided gaming tools including balls, toss rings, and other necessary equipment.
- Resolved issues to ensure positive experiences.
Education
High School Diploma -
Salem High School
Virginia Beach, VA06-2024
Skills
- Empathy and patience
- Problem-solving
- Money handling
- Customer service
- Multitasking and organization
- POS system
- Energy and enthusiasm
- Cleanliness and hygiene
- Communication skills
- Physical strength
Affiliations
- Playing basketball.
- Going to the gym.
- Play with my dog.
Languages
Spanish
Limited
Accomplishments
- Advanced diploma.
References
References available upon request.
Timeline
Cashier Team Lead
Food Lion
09.2023 - Current
Arcade Attendant
Flipper McCoys
05.2022 - 10.2024
High School Diploma -
Salem High School
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