Jayden Pondexter
Falls Church,VA
Summary
Proven professional with extensive experience in customer service and cash handling, honed at Sweet Frog. Demonstrated ability to enhance customer satisfaction and loyalty through exceptional service and accuracy in transactions. Skilled in both interpersonal communication and financial management, achieving an impressive record of customer positive feedback and maintaining a balanced cash drawer with utmost integrity.
Overview
1
1
year of professional experience
Work History
Cashier
Sweet Frog
08.2023 - 03.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
Education
No Degree - Standard Diploma in Progress
Mclean High School
Mclean, VA06.2025
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Cleaning and sanitizing
- Cash Handling
- Money Handling
- Reliability and punctuality
- Customer Relations
- Cash Register Operation
- Written and verbal communication
- Professionalism and Courtesy
Timeline
Cashier
Sweet Frog
08.2023 - 03.2024
No Degree - Standard Diploma in Progress
Mclean High School