Jayden poole
Sarasota
Summary
Experienced server and bartender recognized for outstanding guest engagement and team leadership. Skilled in training new staff and implementing service protocols, driving overall team performance and customer satisfaction. Ready to contribute expertise to enhance restaurant operations.
Overview
4
4
years of professional experience
Work History
Server/Bartender
Heritage Oaks Golf and Country Club
11.2023 - Current
- Delivered exceptional customer service in fast-paced dining environment.
- Assisted in training new servers on restaurant protocols and service standards.
- Resolved customer complaints promptly to maintain satisfaction and loyalty.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
Assistant Store Manager
Kilwins Chocolates & Ice Cream
01.2022 - 01.2023
- Supervised daily operations to ensure optimal customer service and product quality.
- Trained and mentored team members on sales techniques and store procedures.
- Implemented inventory management practices to maintain stock levels and reduce waste.
- Developed promotional displays to enhance product visibility and drive sales growth.
Education
High School Diploma -
Riverview
Sarasota, FLSkills
- Guest engagement
- Cash handling
- Exceptional customer service
- Ordering procedures
- Team leadership
- Multitasking
- Alcohol awareness
- New hire training
Timeline
Server/Bartender
Heritage Oaks Golf and Country Club
11.2023 - Current
Assistant Store Manager
Kilwins Chocolates & Ice Cream
01.2022 - 01.2023
High School Diploma -
Riverview