Jayden Schmitz
land o lakes,FL
Summary
Dynamic and results-driven professional with a strong work ethic and exceptional communication skills, honed at Waffle House. Proven track record in enhancing customer satisfaction and fostering loyalty through effective conflict de-escalation and organization. Adept at training new hires and boosting team performance to achieve operational excellence.
Hospitality professional with strong track record in delivering exceptional service in restaurant settings. Adept at managing multiple tasks efficiently while ensuring positive dining experience for all guests. Known for excellent communication and teamwork, consistently adapting to shifting priorities to achieve high standards of service. Dependable and focused on creating welcoming environment for patrons.
Overview
3
3
years of professional experience
Work History
Restaurant Server
Waffle House
03.2023 - Current
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Salesperson
Wendys Fast Food
06.2022 - 03.2023
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Implemented effective sales strategies to maximize revenue generation.
- Coached new hires on sales techniques, contributing to their development as successful team members.
- Trained new employees on customer service, money handling and organizing strategies.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
Education
Electrical Technology - Electrical Technology
Southern Technical Collage Tampa
Tampa, FL09-2025
High School Diploma -
Sickles High School
Tampa, FL05-2024
Skills
- Customer satisfaction
- Organization
- Exceptional communication
- Cleaning and sanitizing
- Adaptability and flexibility
- Conflict de-escalation
- Task prioritization
- Shift coordination
- Strong work ethic
Timeline
Restaurant Server
Waffle House
03.2023 - Current
Salesperson
Wendys Fast Food
06.2022 - 03.2023
Electrical Technology - Electrical Technology
Southern Technical Collage Tampa
High School Diploma -
Sickles High School
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