Jayden Smith-laws
Federal Way,Washington
Summary
Experienced with leading ramp operations and coordinating ground support activities to ensure smooth and timely aircraft turnaround. Utilizes effective communication and leadership skills to manage teams and enhance operational efficiency. Track record of maintaining strict adherence to safety protocols and regulatory requirements.
Overview
4
4
years of professional experience
Work History
Lead Ramp agent
Mcgee air services
Seatac, Washington
01.2025 - Current
- Managed ramp operations, prioritizing on-time aircraft turnarounds and strict adherence to safety standards.
- Orchestrated team initiatives aimed at optimizing workflow efficiency in high-demand flight periods.
- Facilitated onboarding and skill enhancement for new ramp agents to strengthen overall team effectiveness.
- Delivered comprehensive safety briefings aimed at promoting adherence to best practices and enhancing team safety awareness.
- Directed pushback operations for aircraft to guarantee safe execution and timely departures.
Shift leader
Chick-Fil-A Restaurants
Fircrest, Washington
07.2024 - 11.2024
- Directed team operations to maintain adherence to company standards and enhance customer satisfaction.
- Managed customer inquiries and effectively resolved complaints to foster a positive experience.
- Implemented quality control measures to ensure food and service excellence in alignment with Chick-fil-A standards.
- Directed financial transaction processes to maintain operational efficiency and accuracy in cash register operations.
- Generated detailed shift reports to ensure effective communication of essential updates to store manager.
Lead Ramp Agent
Mcgee Air Services
SeaTac, Washington
08.2023 - 08.2024
- Operated ground support equipment such as tugs and belt loaders to facilitate aircraft movement.
- Conducted safety checks on equipment and tools, ensuring compliance with operational standards.
- Assisted in loading and unloading baggage, cargo, and freight efficiently.
- Collaborated with team members to streamline ramp operations and improve turnaround times.
- Trained new employees on safety protocols and operational procedures for ramp activities.
- Coordinated with pilots and ground crews to ensure timely departures and arrivals of aircrafts.
Shift Leader
ColdStone Creamery
Lakewood, Washington
01.2023 - 08.2023
- Oversee daily operations, including opening and closing the store, handling cash and ensuring cleanliness
- Monitor and manage inventory levels, order supplies and ensure proper product handling
- Help achieve daily sales goals and implement strategies to drive sales
- Supervise and guide team members to ensure excellent customer service
- Cold stone creamery is a popular ice cream store chain known for its premium ice cream in unique mix-in creations
Shift Lead
Chick-fil-A
Lakewood, WA
08.2021 - 12.2022
- Supervised daily operations and ensured adherence to service standards.
- Trained and mentored new team members on product preparation and customer service.
- Managed inventory levels, reducing waste through efficient stock rotation practices.
- Implemented quality control measures to enhance product consistency and presentation.
Education
High school diploma -
Washington Highschool
Parkland, Washington06.2022
Skills
- Ground support equipment operation
- Time management
- Airport security regulations
- Reliability
- Critical thinking
- Willing to learn
Timeline
Lead Ramp agent
Mcgee air services
01.2025 - Current
Shift leader
Chick-Fil-A Restaurants
07.2024 - 11.2024
Lead Ramp Agent
Mcgee Air Services
08.2023 - 08.2024
Shift Leader
ColdStone Creamery
01.2023 - 08.2023
Shift Lead
Chick-fil-A
08.2021 - 12.2022
High school diploma -
Washington Highschool
Interest
Literature, Environmental conservation, NFL, Stand-up Comedy, Weightlifting, Travel, Family, Gaming, Animals, Music, Travel