Jayden Tanielu
Columbia,SC
Summary
Experience in the customer service industry, Motivated to maintain customer satisfaction and contribute to company success. Very good at maintaining quality, speed and process optimization.Being a customer service agent and a landscaper has taught me to be a solo worker and use my resources when stuck with a problem. Having Customer Service Representative experience has given me skills in oral and written communication, active listening and problem-solving. Also being a independent worker has given me the ability to be a trustworthy employee and do the right thing at all times.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Telepreformance USA
03.2022 - Current
- Reference:
- Charise Hunter- Phone:+1(254) 500-1855
- Responsible for resolving and documenting customer complaints within a timely maner.
- Provide knowledge and answer customer's questions about bank products based on their specific needs.
- Handled escalated calls, successfully deescalating situations while finding solutions to meet client expectations.
- Maintained accurate records of customer interactions using cew and Matermost software.
- Navigated multiple systems simultaneously for efficient information retrieval during live calls with customers.
- Adhered to company guidelines and protocols while representing the brand professionally during all interactions with customers.
- Servicing customer accounts for Bank Of America.
- required to follow Bank protocol and protect client account information/ dignity.
Handy Man
Teddy And Betsy Binette
01.2016 - Current
- References:
- Teddy Binette- Phone: (843) 812-3939
- Betsy Binette- Phone: (843) 592-3939
- Completed carpentry projects efficiency resulting in well-constructed home fixtures.
- Increased property value for clients through professional landscaping, gardening, and outdoor maintenance tasks.
Landscape Worker
O And K Services
01.2022 - 12.2022
- Reference:
- Kerry Poe- Phone: +1(803) 917-3150
- Ensured safety on job sites by following proper procedures for operating power tools and heavy equipment.
- Preserved client satisfaction with timely completion of tasks according to specifications outlined in contracts or work orders.
- Maintained clean worksites throughout projects by removing debris, trimming overgrown plants, and keeping tools organized.
Education
High School Diploma -
Dreher High School
Columbia, SC06.2021
Skills
- Data Collection
- Information Security
- Communication
- Can listen and effectively use positive and negative criticism to create a better workflow
- actively listen and participate in group meetings
- Data Entry
- Call Management
- Account Updating
- Product Knowledge
- Complaint Resolution
- Active Listening
- Technical Support
- Conflict Resolution
- Call Center Operations
- Research
- Microsoft Outlook
- Receiving Support
Accomplishments
I was awarded a purple graduation ribbon for attending 5 years of engineering courses before graduating Highschool.
Affiliations
- Videography
- Audio production
- Banking/Investments
- Working on cars
- Handyman projects. always good with tools
Languages
Chinese (Mandarin)
Elementary
English
Native or Bilingual
Samoan
Elementary
Software
Premiere Pro
After Effects
GarageBand /Logic Pro
FL Studio
Photoshop
Blender 3D
AutoDesk 3d
CEW
MatterMost
Bolt
Interact
QCC (Data collection for complaints)
Majority of Microsoft apps including exel and spreadsheet
why you should hire me.
I am currently looking for a full time position that will turn into a opportunity for a career that i plan to work for as long as possible. I am also currently wanting to go back to school but have been having issues picking what to study for and hope a job will lead me the right direction . I am hardworking, have great accountability, and love to learn and absorb new information. Majority of my jobs have been lower level jobs and im looking to step into the more professional workplace.
Certification
CPR Certified
Timeline
Customer Service Representative
Telepreformance USA
03.2022 - Current
Landscape Worker
O And K Services
01.2022 - 12.2022
Handy Man
Teddy And Betsy Binette
01.2016 - Current
High School Diploma -
Dreher High School
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