Proactive professional known for exceptional client engagement and attention to detail. Experience in resolving complex customer inquiries and ensuring regulatory compliance, with a focus on improving service delivery and satisfaction.
Work History
Associate
1 Year
DMV Junk LLC | 08.2025 - Current
Assisted in processing vehicle title transfers and registrations efficiently.
Conducted vehicle inspections to ensure compliance with state regulations.
Provided customer support by answering inquiries regarding DMV services and procedures.
Organized and maintained records for vehicles and customer transactions accurately.
Collaborated with team members to streamline operational workflows and enhance service delivery.
Implemented feedback mechanisms to improve customer satisfaction rates during service interactions.
Adapted quickly to evolving policies and practices related to vehicle registration processes.
Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
Developed and implemented strategies to increase customer satisfaction and engagement.
Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
Education
No Degree
The Severn School | Severn, MD
Bachelor of Science - Business And Finance
Prince George's Community College | Upper Marlboro, MD | 08.2026
High School Diploma
Charles Herbert Flowers High School | Springdale, MD | 05.2026