Jaye Poimboeuf
Summary
Dedicated customer service agent with extensive experience in live chat, email, and phone support. Achieved a consistent 92% customer satisfaction score while efficiently coordinating with veterinary clinics and clients. Recognized for exceptional service delivery and team contributions, including a 'Best in Show' award.
Overview
17
17
years of professional experience
Work History
Vet Diet Chat Agent
Chewy
10.2020 - Current
- Maintain 92% customer satisfaction (CSAT) while supporting customers through chat, email, and phone channels.
- Managed up to 3 simultaneous live chat conversations, ensuring professionalism and accuracy in service delivery.
- Coordinated with veterinary clinics and customers to accurately enter and process prescriptions, enhancing customer experience.
- Conducted detailed account reviews to proactively identify and resolve potential order or prescription issues.
- Document and resolve cases using Genesys, Oracle, CRM, and internal support systems.
- Advanced into specialized teams including Health Care, Health Care Email, and Vet Diet Chat.
- Received 'Best in Show' award for exceptional service and team contribution.
Hairdresser / Stylist
Great Clips
08.2009 - 07.2020
- Delivered comprehensive hair services, enhancing client satisfaction and repeat business.
- Achieved consistent 15% retail commission by recommending trusted hair care products aligned with client needs.
- Cultivated lasting client relationships through personalized communication and tailored service suggestions.
- Continued professional development through training and industry education.
Education
Cosmetology License - Dallas, TX
Ogle School of Hair, Skin & Nails
Dallas, TX08-2009
Skills
- Pet nutrition guidance
- Customer care
- Chat & Email Support
- First Contact Resolution
- Troubleshooting
- Escalation Handling
- Order Processing
- Customer Retention
- Customer Experience (CX)
- Multitasking
- Account Management
Technology And Systems
- Zoom
- Slack
- Microsoft Office
- Genesys
- Oracle
- HMS
- Vet Diet Administration
- CRM Systems
- Ticketing Systems
Timeline
Vet Diet Chat Agent
Chewy
10.2020 - Current
Hairdresser / Stylist
Great Clips
08.2009 - 07.2020
Cosmetology License - Dallas, TX
Ogle School of Hair, Skin & Nails