Tashika Brown
Lehigh Acres
Summary
Customer Service Professional experienced in conflict resolution and technical support. Enhanced client relations and resolved conflicts through active listening and critical thinking, driving customer satisfaction and loyalty. Focused on delivering empathetic service and adapting to evolving customer needs.
Overview
14
14
years of professional experience
Work History
Vet Diet Customer Service Representative
Chewy.com
Hollywood, FL
04.2019 - Current
- Resolved customer inquiries through multiple communication channels, ensuring prompt and effective support.
- Managed order processing and tracking, enhancing overall customer satisfaction.
- Collaborated with team members to streamline ticket resolution processes, improving response times.
- Trained new staff on company policies and customer service best practices, fostering a knowledgeable team environment.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Technical Support Representative
Comcast
Miramar, FL
08.2014 - 01.2019
- Diagnosed technical issues and provided step-by-step solutions to enhance user experience.
- Resolved customer inquiries through various communication channels, ensuring timely and effective support.
- Collaborated with cross-functional teams to escalate complex cases, ensuring swift resolution for customers.
- Documented troubleshooting procedures in knowledge base, improving team efficiency and response times.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
EMR Consultant
Broward Health North
Fort Lauderdale, FL
01.2013 - 11.2013
- Led implementation of electronic medical record systems, enhancing data accuracy and accessibility.
- Collaborated with clinical teams to ensure seamless integration of EMR into daily operations.
- Conducted training sessions for staff on EMR functionalities, improving user proficiency and system utilization.
- Analyzed workflow processes to identify opportunities for efficiency in patient data management.
- Oversaw quality assurance initiatives, ensuring compliance with regulatory standards in electronic records management.
Patient Service Representative
Northside Hospital Forsyth
Atlanta, GA
03.2012 - 01.2013
- Managed appointment scheduling, optimizing physician availability and reducing patient wait times.
- Coordinated communication between patients and healthcare providers to ensure clarity and understanding of care plans.
- Facilitated patient registration processes to enhance workflow efficiency and patient satisfaction.
- Implemented electronic health record updates, improving accuracy and accessibility of patient information.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
Education
High School Diploma -
Miami Jackson Senior High School
Miami, FL06-1998
Skills
- Customer service
- Client relations
- Call management
- Record keeping
- De-escalation techniques
- Customer engagement
- Pet nutrition knowledge
- Data entry
- Product knowledge
- Technical support
- Critical thinking
- Active listening
Timeline
Vet Diet Customer Service Representative
Chewy.com
04.2019 - Current
Technical Support Representative
Comcast
08.2014 - 01.2019
EMR Consultant
Broward Health North
01.2013 - 11.2013
Patient Service Representative
Northside Hospital Forsyth
03.2012 - 01.2013
High School Diploma -
Miami Jackson Senior High School