Jay Iverson Antoine
Staten Island,NY
Summary
Accomplished Operations Manager with a proven track record at Securitas Security Services USA, enhancing operational efficiency and customer satisfaction. Expert in business and operations management, adept in problem-solving and client relations, I significantly improved service quality by implementing strategic planning and employee training, directly contributing to a 40% increase in customer retention.
Overview
6
6
years of professional experience
Work History
Operations Manager
Securitas Security Services USA
New York, NY
06.2023 - Current
- Developed and implemented operational procedures to ensure quality standards are met.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives for over 120 security officers.
- Managed day-to-day accounting operations including Electric Time Keeping, journal entries, accounts payable and receivable, payroll processing managing a book of bussines with 4,500 + hours weekly .
- Tracked employee overtime hours and adjusted schedules accordingly.
- Assisted with the recruitment process by conducting interviews and making hiring decisions.
Police Officer
Atlanta Police Department
Atlanta, GA
12.2021 - 06.2023
- Assisted with the enforcement of all applicable laws, ordinances, and regulations.
- Prepared detailed reports on incidents and arrests made.
- Provided security at public events such as parades, concerts, or sporting events.
- Monitored radio transmissions from dispatch regarding reported crimes or emergencies.
- Developed positive relationships with members of the community through outreach programs.
- Supported positive relationships between community leaders and general public by demonstrating courteous and cooperative behavior when interacting with citizens and visitors.
Security Officer
Securitas Security Services USA
New York, NY
01.2019 - 12.2021
- Monitored surveillance cameras and responded to suspicious activity.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Enforced access control measures in accordance with established procedures.
- Confirmed visitor identification prior to granting entry into the building.
- Maintained accurate logs of all security related activities.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
- Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
- Adhered to post orders while maintaining a visible presence around the property.
Education
Bachelor of Science - Criminal Justice - Minor Pre Law
John Jay College of Criminal Justice
New York, NY05-2021
Associate of Science - Criminology
Kingsborough Community College
Brooklyn, NY05-2019
High School Diploma -
Secondary School For Law
New York, NY06-2017
Skills
- Customer service
- MS office
- Business and operations management
- Client relations
- Customer retention
- Data management
- Problem-solving
- Planning and implementation
Timeline
Operations Manager
Securitas Security Services USA
06.2023 - Current
Police Officer
Atlanta Police Department
12.2021 - 06.2023
Security Officer
Securitas Security Services USA
01.2019 - 12.2021
Bachelor of Science - Criminal Justice - Minor Pre Law
John Jay College of Criminal Justice
Associate of Science - Criminology
Kingsborough Community College
High School Diploma -
Secondary School For Law
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