Jaykyah Penn

- Greeted and welcomed guests in a professional, friendly manner, creating a positive first impression.

- Managed reservations, waitlists, and guest flow using scheduling and POS systems.

- Answered incoming phone calls, provided accurate information, and directed inquiries appropriately.

- Resolved guests concerns, demonstrating strong problem solving skills.

- Maintained a clean, organized, front-of-house area, ensuring a welcoming and professional environment.

- Served as the primary point of contact for campers and parents, providing clear communication and guidance.

- Managed daily schedules, activity rotations, and attendance, ensuring timely coordination and smooth operations.

- Answered questions from parents and staff in person and by phone, delivering accurate information with professionalism and discretion.

- De-escalated concerns calmly and appropriately, prioritizing safety, comfort, and positive experiences.

- Handled inventory, documentation, and cash-handling responsibilities with accuracy and accountability.

- Managed point-of-sale transactions accurately, including payments, exchanges, and returns.

-Assisted customers with product selection, sizing, and inquiries, demonstrating strong listening skills and attention to customer needs.

- Explained promotions, policies, and product details clearly, helping customers make informed decisions.

-Maintained accurate inventory counts and assisted with stock organization and documents.