Jayla Amin
Brooklyn
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
School Aide
New York City Department of Education
Brooklyn
02.2023 - Current
- Helped supervise recess times to ensure that all students were participating safely.
- Organized field trips for students and chaperoned various activities throughout the year.
- Intervened when necessary to de-escalate conflicts between students or with staff.
- Developed relationships with at-risk students to provide guidance and support.
- Assisted with clerical tasks including filing documents, photocopying materials.
Manager
Snipes SE
Brooklyn
08.2022 - Current
- Maintained current understanding of company offerings to better serve customers and team members.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Assigned tasks to associates to fit skill levels and maximize team performance.
Manager
Zumiez Retail
Brooklyn
04.2021 - 08.2022
- Helped an average of 50 customers per day in finding or selecting items, and providing recommendations which have generated a total of $84,000 in additional revenue within three months
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
Youth Worker
BCS Afterschool Program
Brooklyn
01.2015 - 12.2019
- Developed relationships with parents through active participation in planned activities and regular communication.
- Organized various outings and activities for students
- Participated in and coordinated weekend events for neighborhood children
Education
High School Diploma -
Rachel Carson High School For Coastal Studies
Brooklyn, NY06.2019
Skills
- Scheduling and coordination
- Customer service
- Communication skills
- Organizational abilities
- Conflict resolution
- Problem-solving
- Team leadership
- Sales strategies
Timeline
School Aide
New York City Department of Education
02.2023 - Current
Manager
Snipes SE
08.2022 - Current
Manager
Zumiez Retail
04.2021 - 08.2022
Youth Worker
BCS Afterschool Program
01.2015 - 12.2019
High School Diploma -
Rachel Carson High School For Coastal Studies
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