Jayla Anderson
Delta Air Lines
Atlanta,GA
10
years of professional experience
Demonstrate superior skills in both team-based and independent capacities, bringing strong work ethic and excellent organizational skills to any setting.
Work History
Flight Attendant
3 Years 9 Months- Administered and coordinated emergency procedures and care, enhancing onboard safety.
- Ensured the quality of the customer experience by resolving issues that arose during the flight promptly and professionally.
- Anticipated passenger needs to enhance comfort and ensure an enjoyable flight experience.
- Built positive relationships with customers through engaging and friendly interactions.
- Adhered to company policies regarding security measures and protocols at all times.
Operations Specialist
1 Year 2 Months- Ensured the confidentiality of client and staff personal details through strict adherence to company regulations.
- Managed the flow of documents by organizing and prioritizing tasks effectively, applying strong organizational, planning, and multitasking abilities.
- Optimized document management processes by implementing effective organizational strategies.
- Input client information into spreadsheets and company databases to provide leaders with quick access to essential client data.
- Ensured the protection of sensitive information by adhering to data privacy regulations.
Data Entry Clerk
6 Months- Collected and entered payment data into the system while maintaining complete confidentiality and accuracy.
- Input data into a master spreadsheet to report denials, major holds on claimants' accounts, and incorrect data.
- Uploaded documentation and reports to the corporate database system using a mainframe to facilitate smooth claims processing.
- Verified claimant information against unemployment records and supporting documents.
- Reviewed forms for missing fields and corrected data errors.
- Addressed data issues and document requests with claimants to facilitate accurate claims processing.
- Identified and corrected data-entry errors, enhancing data integrity and preventing duplication across systems.
- Entered client information into spreadsheets and company databases, ensuring leaders had timely access to essential data.
- Executed responsibilities from home while maintaining efficiency and meeting deadlines.
Claims Specialist
7 Months- Explained eligibility details and affordability options to patients with kindness and respect.
- Interviewed applicants to clarify benefits processes and inform them of available programs.
- Educated clients on how to navigate company systems and work within established frameworks to obtain desired services.
- Executed job responsibilities from home to ensure productivity and work-life balance.
Front Desk Receptionist
3 Years 6 Months- Facilitated efficient communication by managing all incoming calls and ensuring proper routing to the appropriate department or employee.
- Organized files, developed spreadsheets, faxed reports, and scanned documents while maintaining the front desk and reception area in a neat and organized fashion.
- Processed incoming calls and routed callers to the designated department or employee.
- Welcomed patrons at the front desk, facilitating the check-in process through friendly interactions and effective communication.
- Ensured timely delivery of incoming mail, packages, and campus deliveries to improve communication efficiency.
Residential Hall Assistant
3 Years 6 Months- Resolved student conflicts and disputes to foster a positive living environment.
- Completed daily resident welfare checks and coordinated with facility staff to meet all resident needs.
- Provided support to 32 residents in the wing by addressing their needs promptly.
- Responded to crisis situations quickly to maintain calm and immediately determine the level of assistance needed.
- Led weekly meetings with directors to assess and advocate for resident needs, recommending solutions to enhance resident care and satisfaction.
- Assessed crisis situations to determine necessary assistance.
- Engaged in discussions during meetings and training to contribute to team goals and strategies, including personal and group development.
Dance Teacher
1 Month- Provided educational dance instruction in ballet, jazz, and tap for students ages 3–13.
- Assisted with the coordination and administration of a complete dance program.
- Implemented class rules to ensure each student could learn in a healthy environment that promoted respect and gentle discipline.
- Developed choreography for group performances and family recitals, fostering teamwork and creativity among students.
- Established class rules to ensure a supportive learning environment that promoted respect and discipline among students.
Education
Bachelor of Science - Management, Dance
Skills
Customer service-oriented
Organization and efficiency
Fast data entry
Database management
MS Excel
Critical thinker
Leadership abilities
Safety protocols
Multitasking skills
Data processing
Tech-savvy
MS Word
Teamwork
Communication
Timeline
Flight Attendant
Delta Air Lines
01.2023 - CurrentRead More
Operations Specialist
Experian
11.2021 - 01.2023Read More
Data Entry Clerk
Alorica for DWD Unemployment
02.2021 - 08.2021Read More
Claims Specialist
Alorica
07.2020 - 02.2021Read More
Front Desk Receptionist
Alabama State University
08.2016 - 02.2020Read More
Residential Hall Assistant
Alabama State University
08.2016 - 02.2020Read More
Dance Teacher
Southwest Georgia Performing Arts Academy
07.2016 - 08.2016Read More
Alabama State University
Bachelor of Science from Management, Dance
Read More