Jayla Barbour
New York
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
4
4
years of professional experience
Work History
Shift Supervisor
Insomnia Cookies
02.2025 - Current
- Responded to and resolved customer questions and concerns.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Collaborated with other leaders and executives to direct workflow and support operations.
Shift Supervisor
Salt and Straw
09.2024 - 02.2025
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Guest Services Supervisor
Us Open Tennis Championships
08.2024 - 09.2024
- Collaborated closely with other departments to meet guest needs and provide best possible experience.
- Resolved customer complaints swiftly, finding resolutions that maintained customer satisfaction.
- Supported team members by offering constructive feedback and coaching as needed.
- Reviewed upcoming events and planned for expected challenges.
Shift Supervisor
Cool Sips
03.2024 - 08.2024
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Coordinated merchandising, promoted new products and increased brand awareness.
- Monitored daily and weekly key performance indicators to maintain on-track status.
- Interpreted work order information and specifications to plan, schedule and complete jobs precisely.
Shift Supervisor
Amphle Hills
08.2022 - 06.2024
- Located and resolved problems with team production and performance to maintain consistent quality levels.
- Collaborated with other leaders and executives to direct workflow and support operations.
- Cultivated professional working relationships with peers and supervisors.
- Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
Sales Associate
Macys Department Store
11.2023 - 03.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Retail Keyholder
Its Sugar
06.2021 - 08.2022
- Performed category maintenance by rotating products according to company product rotation policy.
- Worked with store manager to create employee schedules.
- Participated in regular team meetings to discuss performance metrics, set goals, identify areas for improvement and share best practices.
- Assisted store management in achieving sales targets through effective merchandising strategies and staff training.
- Rearranged racks and shelving based on seasonal planograms.
Education
Food Handlers - Food Safety
Nyc Food Handlers Course
10-2023
High School Diploma -
Cascades High School
06-2021
Skills
- Cash handling
- Employee training
- Workplace safety
- Staff management
- Staff development
- Inventory control and record keeping
Timeline
Shift Supervisor
Insomnia Cookies
02.2025 - Current
Shift Supervisor
Salt and Straw
09.2024 - 02.2025
Guest Services Supervisor
Us Open Tennis Championships
08.2024 - 09.2024
Shift Supervisor
Cool Sips
03.2024 - 08.2024
Sales Associate
Macys Department Store
11.2023 - 03.2024
Shift Supervisor
Amphle Hills
08.2022 - 06.2024
Retail Keyholder
Its Sugar
06.2021 - 08.2022
High School Diploma -
Cascades High School
Food Handlers - Food Safety
Nyc Food Handlers Course
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