Jayla Bonilla
Hamden
Summary
Motivated and goal-driven professional with hands-on experience in fast food, retail, customer service, and patient care. Known for being adaptable, reliable, and a quick learner with strong communication skills. Currently working in retail while pursuing a bachelor’s degree at Southern Connecticut State University, with plans to enter the nursing program and earn a BSN. Passionate about healthcare and committed to personal and professional growth. Highly coachable, team-oriented, and dedicated to delivering quality results in every role.
Compassionate healthcare professional with a focus on patient care, highly productive in fast-paced environments and proficient at completing tasks efficiently. Specialized skills include vital signs monitoring, patient hygiene assistance, and medication administration. Excel in communication, empathy, and teamwork, ensuring optimal patient comfort and support.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
CNA
Hamden Health Care & Rehabilitation Center
Hamden
08.2025 - Current
- Provided compassionate care to residents, assisting with daily living activities.
- Monitored vital signs and reported changes to nursing staff promptly.
- Assisted in mobility and transport of residents within the facility.
- Documented care provided in resident charts accurately and timely.
- Communicated effectively with residents, families, and healthcare team members.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Reported changes in patient conditions to registered nurse or physician.
- Recognized signs, symptoms of abuse, neglect and reported them per policy.
Retail Sales Associate
TJX Companies
Hamden
11.2023 - 07.2025
- Assisted customers with product selections and provided exceptional service.
- Maintained store presentation and organized merchandise on sales floor.
- Operated cash register and processed customer transactions accurately.
- Implemented visual merchandising standards to enhance product displays.
- Addressed customer inquiries and resolved issues promptly and professionally.
- Participated in training sessions to improve product knowledge and sales techniques.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts
- Provided product information and answered customer questions.
- Operated point-of-sale system for transactions and returns.
PCA
The HomeAides
Middletown
02.2022 - 05.2023
- Assisted patients with daily living activities and personal care tasks.
- Monitored patient health and reported changes to nursing staff.
- Maintained cleanliness and organization of patient living spaces.
- Communicated effectively with patients to provide emotional support.
- Documented patient care activities and observations accurately in records.
- Followed safety protocols to ensure a safe environment for patients.
- Performed light housekeeping duties such as changing bed linens, doing laundry, washing dishes and vacuuming carpets.
- Provided emotional support and companionship to elderly clients experiencing loneliness or depression.
- Provided personal care assistance to elderly and disabled individuals in their homes, including bathing, dressing, grooming, transferring, toileting and feeding.
- Ensured safety of patients by using appropriate lifting techniques while assisting them with mobility activities.
- Assisted patients with recreational activities such as reading books or playing board games.
- Prepared meals according to dietary guidelines set forth by the physician or dietitian.
- Helped patients to perform range-of-motion exercises as instructed by physical therapists or other healthcare professionals.
- Promoted patient satisfaction by assisting with bathing, dressing and exercising.
- Performed variety of delegated basic patient care services to support nursing functions and activities of daily living.
- Identified and reported observations and clinical symptoms to appropriate healthcare professionals, driving timely intervention.
Education
Bachelor of Science - Healthcare Studies
Southern Connecticut State University
New Haven, CT 08.2021 - 05.2026
A.I. Prince Technical High School
Hartford , CTSkills
- Great at multitasking in fast paced work environments
- Patient with people
- Emotionally intelligent
- Record documentation
- Cultural sensitivity
- Patient advocacy
- HIPAA compliance
- Fast learner
- Customer Service
- Clinical Service
- Conflict Resolution
- Workflow Coordination
- Communicates patient needs to multidisciplinary healthcare teams to ensure timely care
- Reliable
- Team collaboration
- Attention to detail
- Problem solving
- Responsible
- Motivated
- Active listening
- Lifting and transferring
- Maintaining confidentiality
Certification
- CNA certification. Iss date: June 12, 2025.
Languages
Basic to intermediate proficiency in Spanish
Timeline
CNA
Hamden Health Care & Rehabilitation Center
08.2025 - Current
Retail Sales Associate
TJX Companies
11.2023 - 07.2025
PCA
The HomeAides
02.2022 - 05.2023
Bachelor of Science - Healthcare Studies
Southern Connecticut State University
08.2021 - 05.2026
A.I. Prince Technical High School