ZAMYA DEW
Brooklyn,NY
Summary
Achieved high levels of patient satisfaction by delivering exceptional support for daily living activities. Enhanced patient comfort through effective hygiene assistance and mobility support. Strengthened healthcare team collaboration to improve care quality in fast-paced environments. Maintained a strong focus on patient safety and well-being through diligent attention to detail. Developed 6 months of experience and motivated to pursue further opportunities.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
CNA
Menorah Center for Rehabilitation and Nursing Care
Brooklyn, NY
11.2025 - Current
- Facilitated daily living activities for patients, prioritizing comfort and dignity.
- Oversaw monitoring of vital signs, ensuring accurate documentation for nursing staff review.
- Championed patient advocacy initiatives to enhance trust and communication with healthcare providers.
- Facilitated daily living activities for patients, enhancing independence and dignity.
- Provided emotional support to patients and families during recovery process.
Technical Support Representative
Alorica, Inc.
Raleigh, NC
2020 - 2023
- Delivered technical support solutions to enhance customer satisfaction and resolve issues efficiently.
- Managed diverse customer inquiries and executed technical troubleshooting solutions.
- Oversaw secure management and protection of customer data.
- Analyzed workflows to identify and implement process improvements that enhance efficiency.
Customer Service Associate
Lowe’s Home Improvement
Wilson, NC
2019 - 2022
- Facilitated customer purchases and streamlined online order fulfillment processes.
- Oversaw product return processes and addressed customer issues effectively.
- Delivered expert guidance on home improvement projects to enhance customer satisfaction.
Education
Certified Nursing Assistant - Nursing
Menorah Rehabilitation Center
Brooklyn, NY10.2025
Administrative Medical Assistant Certificate - Nursing
Future Now / Bronx Community College, CUNY
New York, NY03.2025
Introduction to NCCER - Nursing
Youth Build Program, Bronx, NY
Bronx, NY03.2025
GED -
Bronx Community College, CUNY
New York, NY01.2025
Skills
- - Proficient in Microsoft Office and Google Workspace
- - Remote Call Center & Technical Support
- - Strong written and verbal communication skills
- - Fast learner and highly adaptable in fast-paced work environments
- Time management
- Patient care
- Compassion
- Complex Problem-solving
Certification
- Administrative Medical Assistance
- Certified Nurse Aide
Timeline
CNA
Menorah Center for Rehabilitation and Nursing Care
11.2025 - Current
Technical Support Representative
Alorica, Inc.
2020 - 2023
Customer Service Associate
Lowe’s Home Improvement
2019 - 2022
Certified Nursing Assistant - Nursing
Menorah Rehabilitation Center
Administrative Medical Assistant Certificate - Nursing
Future Now / Bronx Community College, CUNY
Introduction to NCCER - Nursing
Youth Build Program, Bronx, NY
GED -
Bronx Community College, CUNY