Jeanine Tiako Badji Sieyodji
York,PA
Summary
Motivated professional with proven communication skills and a commitment to enhancing client satisfaction. Experienced in efficiently resolving customer inquiries and issues, ensuring a positive experience. Demonstrates strong multitasking abilities and remains composed under pressure in remote work settings. Dedicated to delivering high-quality service and fostering memorable interactions with clients.
Overview
6
6
years of professional experience
Work History
CNA
Come for Care
York, PA
01.2023 - Current
- Provide compassionate care and daily living assistance to elderly and disabled patients in their homes.
- Support patients with hygiene, mobility, medication reminders, and nutritional needs.
- Maintain detailed patient records and communicate updates effectively to nursing staff and families.
- Build strong, trusting relationships with clients, demonstrating empathy and patience in every interaction.
- Collaborate with interdisciplinary care teams to ensure high-quality, personalized patient care.
- Respond calmly and effectively to urgent situations, prioritizing safety and wellbeing.
- Maintain compliance with HIPAA and all care documentation standards.
- Utilize mobile health apps and scheduling tools to log visits and manage patient information.
CNA
Morning Star
York, PA
11.2020 - 01.2023
- Delivered direct patient care while providing emotional support and active listening in fast-paced healthcare settings.
- Acted as the first point of contact for patients and family members, answering questions, resolving concerns, and ensuring clarity of care instructions.
- Demonstrated excellent verbal communication and interpersonal skills in both in-person and phone-based interactions.
- Documented patient information with accuracy and attention to detail, maintaining compliance with privacy regulations (HIPAA).
- Coordinated with nurses and healthcare staff to schedule and prioritize patient needs efficiently.
- Developed problem-solving skills by responding quickly and calmly to urgent patient requests or medical changes.
- Provided empathetic service to patients experiencing physical or emotional discomfort, building trust and rapport through compassionate communication.
- Practiced strong organizational skills by managing multiple patient care tasks while maintaining a calm and professional demeanor.
- Supported training of new CNAs and helped streamline shift handoffs through effective communication and collaboration.
CNA
Careplus
Gaithersburg, MD
03.2019 - 11.2020
- Provided compassionate, hands-on care to patients in clinical and home settings, ensuring comfort, dignity, and safety.
- Communicated clearly and empathetically with patients and families regarding care plans, needs, and concerns.
- Acted as a liaison between patients and nursing staff, relaying critical updates to ensure timely response to patient needs.
- Maintained accurate records of patient conditions, medications, and observations in compliance with HIPAA.
- Demonstrated strong time management in high-pressure environments, balancing multiple patients' care needs.
- Handled sensitive conversations with discretion and professionalism, fostering trust and rapport with patients.
- Provided emotional support and reassurance to patients and families, especially during periods of stress or uncertainty.
- Collaborated with team members and healthcare professionals to deliver high-quality service and improve patient outcomes.
- Applied excellent listening and communication skills to de-escalate tense situations and provide calm reassurance.
- Developed patience, empathy, and resilience—skills directly transferable to customer support and client-facing roles.
Education
Certified Nursing Assistant (CNA) License - Nursing Assistant / Patient Care
Morning Star Academy
Gaithersburg, MD11-2018
High School Diploma -
Lycee De Nyalla
Douala, Camerron06-2005
Skills
- LiveChat
- Microsoft Teams
- Zoom
- Customer consulting
- Customer relationship management (CRM)
- Scheduling
- Call management
- De-escalation techniques
- ServiceNow
- Microsoft Office
- Google Workspace
- Conflict Resolution
- Empathy
- Active Listening
- Problem Solving
- 50 WPM
- Email Support
- Chat Support
- Customer service
- Time management
- Patient documentation
- Conflict resolution
- Mobile health applications
- Healthcare communication
- Interpersonal skills
- Team collaboration
- Problem solving
- Active listening
- Strong teamwork
- Problem-solving
- Positive and professional
- Adaptability and flexibility
- Call center experience
- Critical thinking
- Computer proficiency
- Customer relations
- High-energy attitude
- Communication skills
Certifications Education
Certified Nursing Assistant (CNA) License, English, French
Languages
English
Full Professional
French
Native/ Bilingual
Timeline
CNA
Come for Care
01.2023 - Current
CNA
Morning Star
11.2020 - 01.2023
CNA
Careplus
03.2019 - 11.2020
Certified Nursing Assistant (CNA) License - Nursing Assistant / Patient Care
Morning Star Academy
High School Diploma -
Lycee De Nyalla