Jayla Boyd-Cooper
Prospect Heights,IL
Summary
Accounts Receivable Specialist with several years' experience in financial services, collections and customer care management across diverse industries. Knowledgeable, analytical, and personable with excellent problem solving skills and strengths in areas of credit and collections. Proven to improve workflow efficiencies while maintaining high standards in customer service.
Overview
7
7
years of professional experience
Work History
Accounts Receivable Specialist
Aon
01.2025 - Current
- Reduce aged accounts receivable by researching outstanding balances and resolving payment issues promptly.
- Processed cash receipts, provided wire payment details, and ensured accurate application of funds to maintain financial integrity.
- Reconciled accounts and investigated payment discrepancies to ensure accurate financial records.
- Maintain accurate accounts receivable records while meeting established service level agreements and quality standards.
- Perform account reapplications, invoice maintenance, charge-offs, disbursements, reversals, and stop payment requests.
- Communicated with insurance carriers to resolve billing concerns and payment discrepancies, enhancing overall account accuracy.
- Collaborate with cross-functional teams to improve payment processing and resolve complex account issues.
- Supported financial operations by ensuring timely, accurate processing of receivable transactions, contributing to efficient cash flow management.
- Assisted staff during peak workloads through cross-training across multiple departments.
Apprenticeship Program - ACS
Aon
08.2023 - 08.2025
- Completed rotational apprenticeship program, acquiring hands-on experience across multiple insurance operations departments.
- Rotated through Document Control, Surplus Lines, Document Production, Data Integrity, and Accounts Receivable, developing a comprehensive understanding of insurance processes and workflows.
- Built expertise in insurance documentation, regulatory compliance, data quality, financial operations, and client service.
- Transitioned into a full-time Accounts Receivable role, where I continue to support financial operations and payment processing.
- Managed client account balances by tracking receivables, processing payments, and reconciling accounts, ensuring timely and accurate financial reporting.
- Communicate with clients and internal teams to resolve billing discrepancies and payment issues, maintaining strong professional relationships.
- Utilized Aon’s financial systems and tools to update records, generate invoices, and maintain data accuracy for enhanced operational efficiency.
- Collaborate with cross-functional teams including underwriting and client service to ensure alignment on account status and cash application.
Tutor For District 65
Academic Skill Center
Evanston, IL
08.2021 - 08.2023
- Improved test scores by focusing on reading comprehension, math, and critical thinking skills through one-on-one tutoring sessions.
- Motivated students to embrace learning and study habits, fostering self-confidence and reducing fear of failure.
- Supported students with helpful study habits and exam strategies.
- Collaborated with students to complete homework assignments, identify lagging skills and correct weaknesses.
- Provided homework assistance using specific curriculum and materials.
- Identified learning needs and implemented engaging activities, promoting student advancement and skill development.
- Identified learning needs and implemented fun and engaging learning activities to help students advance.
- Created special handouts, study guides and enrichment materials to boost student knowledge.
- Stressed importance of good study habits by encouraging students to create personalized study plans.
- Designed engaging lessons, using art and visual aids to enhance the learning process.
- Provided early intervention assistance to struggling students.
- Collaborated with parents to create tutoring sessions appropriate for student's age, learning preference and learning style.
- Organized group tutoring sessions to help students struggling in similar areas.
- Maintained accurate student logs and student documentation to keep records accurate and current.
- Coordinated parent meetings to discuss student progress and develop tailored solutions for individual areas of concern.
- Explained math concepts in a caring and encouraging environment to help kids thrive and learn.
- Used positive reinforcement, repetition and review to help students master challenging material.
- Gathered, organized, and analyzed data on student needs and progress.
- Implemented tracking tools to evaluate successes and areas in need of improvement.
Youth Tutor
Chinese Mutual Aid Association
Chicago, Illinois
06.2019 - 04.2020
- Provided private instruction to individual or small groups of students to improve academic performance and prepare for academic or occupational tests.
- Worked closely with students to help develop math and essay writing skills.
- Coached tutees in study skills, note-taking, organization and time management.
- Utilized positive reinforcement techniques to encourage and motivate students.
- Provided feedback to students using positive reinforcement techniques to encourage learning.
- Designed a comfortable tutoring environment conducive to learning.
- Attended training and development sessions to enhance tutoring practices and learn new techniques.
- Coached tutees in study skills, note-taking, and time management to improve their academic performance.
- Supported students in subject knowledge and developed their learning and retention abilities.
Education
High School Diploma -
Nicholas Senn Highschool
Chicago, ILCollege of Lake County - Business Administration
College of Lake County
Grayslake, ILSkills
- Accounts Receivable
- Cash application
- Invoice processing
- Payment Reconciliation
- Billing Operations
- Premium Accounting
- Financial Transaction Processing
- Aging Analysis
- Discrepancy Resolution
- Aging reports analysis
- Account reconciliation
- Operational Reporting
- Process Improvement
- Data Accuracy
- Microsoft Excel
- Customer Service
- Client account management
- Claims processing
- Carrier Communication
- Cross-Functional Collaboration
- Cross-functional teamwork
- Workflow Optimization
- Financial operations
- Business Operations
- Insurance Operations
- Financial analysis
- Inventory control
- Communication skills
- Problem Solving
- Time management
- Prioritization
- Email and Telephone Etiquette
- Data Entry
- Relationship building
- Financial analysis
- Customer service
- Inventory control
Timeline
Accounts Receivable Specialist
Aon
01.2025 - Current
Apprenticeship Program - ACS
Aon
08.2023 - 08.2025
Tutor For District 65
Academic Skill Center
08.2021 - 08.2023
Youth Tutor
Chinese Mutual Aid Association
06.2019 - 04.2020
High School Diploma -
Nicholas Senn Highschool
College of Lake County - Business Administration
College of Lake County