Jayla Carroll
Baton Rouge,LA
Summary
Diagnostic Medical Sonography student with strong organizational skills eager to secure an entry-level claims adjuster position. I obtained the LDI Property & Casualty Adjuster license as of February 2024 with the ability to handle multiple tasks simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server/Bartender
The Ruby Slipper Café
11.2021 - 07.2023
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Intelligence Analyst
Louisiana Army National Guard
02.2019 - 08.2021
- Coordinated with other intelligence agencies to share information and resources.
- Improved collaboration with interagency partners by establishing clear communication channels and protocols.
- Assisted in development of intelligence strategies and policies to support operations.
- Verified visitor security clearances and eligibility for access into SCIFs.
- Enabled more informed decision-making processes by translating complex data into easily digestible visuals for non-analyst stakeholders.
- Supported decision-makers by providing timely, accurate, and relevant assessments of emerging threats.
- Used counterintelligence, human intelligence and signal intelligence techniques to thoroughly analyze data.
- Excellent communication skills, both verbal and written.
Sales Associate
Victoria's Secret & PINK
10.2018 - 11.2018
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Managed returns, exchanges and refunds in accordance with store policy.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Answered questions about store policies and addressed customer concerns.
- Recommended complementary purchases to customers, increasing revenue.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
Education
Associate of Applied Science - Diagnostic Medical Sonography
Baton Rouge Community College
Baton Rouge, LA01.2027
Certification - Intelligence Analysis
HUMINT Training - Joint Center of Excellence
Fort Huachuca, AZ02.2018
Skills
- Process Monitoring
- Decision-Making
- Performance Improvement
- Relationship Building
- Report Writing
- Quality Standards
- Policy Review
Certification
- Louisiana Department of Insurance Property & Casualty Adjuster License - February 2024
- 35F Intelligence Analyst Certification - February 2019
Timeline
Server/Bartender
The Ruby Slipper Café
11.2021 - 07.2023
Intelligence Analyst
Louisiana Army National Guard
02.2019 - 08.2021
Sales Associate
Victoria's Secret & PINK
10.2018 - 11.2018
Associate of Applied Science - Diagnostic Medical Sonography
Baton Rouge Community College
Certification - Intelligence Analysis
HUMINT Training - Joint Center of Excellence
- Louisiana Department of Insurance Property & Casualty Adjuster License - February 2024
- 35F Intelligence Analyst Certification - February 2019
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