Jayla DeCastro
East Providence,RI
Summary
Proven multitasker and team leader, excelled at IHOP by enhancing service quality and productivity through exceptional customer service and strong work ethic. Skilled in cash handling and problem-solving, fostering positive customer relationships and team collaboration. Achieved significant improvements in guest engagement and efficiency. Engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences. Providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
3
3
years of professional experience
Work History
Server
IHOP
East Providence, RI
07.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Crew Member
Tropical Smoothie Cafe
Seekonk, MA
05.2021 - 07.2022
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Assisted other team members to achieve goals.
- Trained new team members on procedures, customer service, and sales techniques.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Operated cash register to ring up final bill and process various forms of payment.
- Became familiar with products to answer questions and make suggestions.
- Worked well with teammates and accepted coaching from management team.
Education
High School Diploma -
East Providence High School
East Providence, RI06.2024
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Menu Recommendations
- Problem-solving abilities
- Food and Beverage Service
- Active Listening
- Cleaning and sanitizing
- Teamwork and Collaboration
- Team Leadership
- Multitasking Abilities
- Reliability
Timeline
Server
IHOP
07.2022 - Current
Crew Member
Tropical Smoothie Cafe
05.2021 - 07.2022
High School Diploma -
East Providence High School