Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jayla Diaz

Brooklyn,NY

Summary

Highly experienced in Sales, Customer Service, and Pharmaceutical areas. Dedicated to team-building and can work with all types of personalities. Reliable and successful at promoting customer loyalty, satisfaction with excellent organizational strengths and superior work ethic.

Overview

3
3
years of professional experience

Work History

Pharmacy Technician

Fine Care
03.2023 - Current
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
  • Counted and labeled prescriptions with correct item and quantity.
  • Collected co-payments or full payments from customers.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.

Pharmacy Technician

Avon Pharmacy
08.2020 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Counted and labeled prescriptions with correct item and quantity.

Education

York College of The City University of New York
Jamaica, NY

High School Diploma -

Brooklyn Preparatory High School
Brooklyn, NY
06.2022

Skills

  • Patient Confidentiality
  • Equipment Cleaning and Maintenance
  • Answering Customer Questions
  • Cash Register Operation
  • Over the Counter Sales
  • Conflict Resolution
  • Restock Shelves
  • Time Management
  • Multitasking Strengths
  • Bilingual
  • Adaptable

Languages

Spanish
Native or Bilingual
English
Native or Bilingual
Sign Language
Elementary

Timeline

Pharmacy Technician

Fine Care
03.2023 - Current

Pharmacy Technician

Avon Pharmacy
08.2020 - Current

York College of The City University of New York

High School Diploma -

Brooklyn Preparatory High School

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Jayla Diaz