PROFESSIONAL SUMMARY
Overview
Work History
Education
Skills
Timeline

Jayla D. Watkins

Chico's FAS
5
years of professional experience

Customer with 4 years experience in customer service. Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Work History

Customer Service Representative

1 Year 10 Months
Chico's FAS | 05.2024 - 03.2026
  • Educated customers on product features and promotions to enhance their shopping experience.
  • Processed transactions accurately, ensuring compliance with company policies and procedures.
  • Responded to customer requests for products, services, and company information.
  • Resolved customer complaints with empathy.
  • Assisted customers in navigating company website and placing online orders.

Hostess/To-Go Specialist

2 Years 5 Months
Bonefish Grill | 06.2023 - 11.2025
  • - Process to-go orders with 98% accuracy, ensuring timely packaging and pickup.
  • - Manage reservations and seating arrangements to optimize guest flow and reduce wait times.
  • - Collaborate with servers and kitchen staff to maintain seamless service during peak hours.
  • - Train new hostesses on POS systems, customer service protocols, and dining room coordination.

Hostess/To-Go Specialist & Busser

1 Year 1 Month
Texas Roadhouse | 08.2021 - 09.2022
  • - Coordinated seating for 150+ guests nightly, balancing server sections to enhance efficiency.
  • - Packaged and verified 50+ daily to-go orders, minimizing errors and ensuring customer satisfaction.
  • - Maintained cleanliness and organization of dining areas, restrooms, and entryways.

Education

High School Diploma

Central High School | Phenix City, AL | 05-2023

Skills

Customer service
Reservation Management
Call handling
Scheduling
Cash Handling & Payment Processing
Order processing
Data management
Computer proficiency
Conflict Resolution
Active listening

Timeline

Customer Service Representative

Chico's FAS
05.2024 - 03.2026Read More

Hostess/To-Go Specialist

Bonefish Grill
06.2023 - 11.2025Read More

Hostess/To-Go Specialist & Busser

Texas Roadhouse
08.2021 - 09.2022Read More

Central High School

High School Diploma
Read More
Jayla D. Watkins