Jayla Edgar
Houston,US
Summary
I’m a results-driven professional with a strong foundation in asset protection, inventory management, and customer service. Demonstrated expertise in investigations, loss prevention analytics, and compliance enforcement. Experienced in leading teams and delivering high-quality service in dynamic environments. Committed to community impact through environmental justice and youth mentorship initiatives. Recognized for strategic problem-solving, effective communication, and cross-sector adaptability.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Asset Protection Investigator
Walmart
Pearland, Texas
04.2025 - Current
- Collaborated with law enforcement on criminal investigations and apprehensions.
- Conducted audits to ensure compliance with company policies and security measures.
- Trained associates on loss prevention strategies and safety protocols.
- Implemented security measures to reduce shrinkage in retail locations.
- Prepared detailed reports documenting investigation findings and recommendations.
- Analyzed data from various sources such as CCTV footage, sales records, and incident reports to identify trends in loss prevention activities.
- Inspected stores regularly to ensure compliance with established policies and procedures related to asset protection.
- Monitored store surveillance cameras to detect suspicious activity or criminal behavior.
Environmental Justice Climate Corps Internship
Bullard Center at TSU
Houston
06.2025 - 07.2025
- Conducted field visits to underserved communities to assess environmental and health disparities firsthand.
- Collaborated with team members to analyze community challenges and develop actionable improvement strategies.
- Created and presented detailed PowerPoint reports outlining observations, root causes, and proposed solutions for environmental inequities.
- Earned 2nd place in a competitive presentation forum for innovative community-centered environmental justice solutions.
- Engaged directly with local leaders, including councilwomen, news stations, and community organizers, to elevate local voices and concerns.
Team Member (seasonal)
Dewberry Farm
Brookshire, TX
10.2023 - 05.2025
- Worked hard to learn required tasks quickly to maximize performance.
- Addressed customer needs, responding to specific requests.
- Rotated through series of different stations based on team needs.
- Ensured the safety and adult supervision of any child in my station
- Always engaged with children and adults in a very enthusiastic manner with friendly and warm hospitality
Customer Service Representative
Anywhere Works
Houston, TX
12.2024 - 03.2025
- Provided support services remotely via phone, email, chat interfaces when required by customers from different geographical locations around the world .
- Processed payments from customers for products or services.
- Responded promptly to customer inquiries or complaints regarding services or products offered by the company.
- Provided exceptional customer service by addressing inquiries, resolving complaints and assisting customers with their purchases.
- Scheduled, Confirmed, and Canceled appointments following HIPPA guidelines if needed.
- Updated customer information and account status in the database following each interaction.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Oversaw warranty counseling process to manage expense controls.
- Performed cold, warm, and hot transfers efficiently.
Community Service Volunteer
M.P.J Academy of Excellence
Houston, TX
05.2024 - 06.2024
- Instilled values to help young people make ethical and moral choices.
- Delivered assistance and mentorship on community engagement strategies to build sustainable partnerships.
- Built stronger youth by teaching leadership skills and sharing job knowledge.
- Actively listened to individuals experiencing struggles or poverty, offering emotional support where appropriate.
- Performed assessments to determine individual limitations and strengths.
- Monitored students progress and adjusted education plans as needed.
Shift Manager
Urban Air Trampoline and Adventure Park
Houston, Tx
10.2020 - 08.2023
- Handle all customer complaints professionally, putting customer satisfaction first
- Sourced and interviewed candidates for management to assess their suitability and readiness for the position
- Received numerous positive reviews praising my commitment to providing excellent customer service
- Perform a variety of tasks with little supervision, such as inventory counting, managing money, and delegating task
- In charge of training back-up associates and leading crew members in managing storefront operations
- Excelled in every store position and backed up front-line staff on a regular basis to keep my knowledge current and relevant
- Monitored cash drawers in multiple checkout stations to ensure adequate cash supply
- In charge of supervising employees and ensuring that food and service quality met company standards
- Managed schedules, accepted time off requests, and found coverage when shifts were short.
Education
Nursing - Bachelor of Science -
Prairie View A&M University
Prairie View, TX01.2026
High School -
James Madison High School
Houston, TX01.2022
Skills
- Cash flow management
- Quick learner
- Active listening skills
- Customer service
- Training and mentoring
- Positive and friendly
- Problem resolution
- Stocking
- Organization
- Motivated team player
- Inventory controls
Certification
- Texas Alcoholic Beverage Commission (TABC), 04/29/2024- 04/29/2026
- Texas Food Handler Training, 05/01/2024-05/01/2026
- Basic Life Support Provider Certified (CPR and AED) 5/3/2025- 5/3//2027
Timeline
Environmental Justice Climate Corps Internship
Bullard Center at TSU
06.2025 - 07.2025
Asset Protection Investigator
Walmart
04.2025 - Current
Customer Service Representative
Anywhere Works
12.2024 - 03.2025
Community Service Volunteer
M.P.J Academy of Excellence
05.2024 - 06.2024
Team Member (seasonal)
Dewberry Farm
10.2023 - 05.2025
Shift Manager
Urban Air Trampoline and Adventure Park
10.2020 - 08.2023
Nursing - Bachelor of Science -
Prairie View A&M University
High School -
James Madison High School