Summary
Overview
Work History
Education
Skills
Timeline
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Jayla Eison

Rantoul,IL

Summary


Dedicated Secretary with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.

Overview

2026
2026
years of professional experience

Work History

LEAD SECRETARY

DR. PRESTON WILLIAMS ELEMENTARY
  • Handled incoming calls and correspondence with professionalism, ensuring timely response and accurate routing to appropriate personnel.
  • Provided exceptional customer service to clients visiting the office, creating a welcoming environment that reflected positively on the organization.
  • Maintained strict confidentiality while handling sensitive information, preserving company integrity and reputation.
  • Maintained electronic filing systems and categorized documents.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Updated spreadsheets and databases to track, analyze, and report on performances.
  • Assisted coworkers and staff members with special tasks on daily basis.

Part-Time Associate

Parkland College (Admissions & Records)
07.2017 - Current
  • Accurately compiled, computed and verified data while resolving issues.
  • Delivered friendly and knowledgeable service for routine questions.
  • Checked customers in for appointments.
  • Maintained organized filing system of paper documents

Receptionist

Prairie Winds of Urbana
03.2021 - 07.2024
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Supported HR activities by assisting with recruitment process, including scheduling interviews and organizing candidate information.

Student Worker

Parkland College (Admissions & Records)
08.2015 - 05.2016
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Checked contact information from intake forms for accuracy and implemented it into the company's computer system.
  • Answered calls and helped the customer to the best of my ability
  • Transferred calls to the proper department
  • Collected and distributed mail to the correct associates

Student Worker

Parkland College (Adult-Reentry Dept)
11.2014 - 05.2015
  • Accurately compiled, computed and verified data while resolving issues.
  • Organized and filed documents, maintaining front desk and reception area in neat and organized fashion.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Scheduled and checked in appointments

Education

Certificate - Some College

Parkland College
Champaign, IL

Skills

  • Data entry experience
  • MS Office:
  • MS Word (Moderate Level)
  • MS PowerPoint (Moderate Level)
  • MS Excel (Moderate Level)
  • MS Outlook (Moderate Level)
  • Scheduling
  • Proofreading
  • File management
  • Customer service
  • Phone etiquette
  • Executive support

Timeline

Receptionist

Prairie Winds of Urbana
03.2021 - 07.2024

Part-Time Associate

Parkland College (Admissions & Records)
07.2017 - Current

Student Worker

Parkland College (Admissions & Records)
08.2015 - 05.2016

Student Worker

Parkland College (Adult-Reentry Dept)
11.2014 - 05.2015

LEAD SECRETARY

DR. PRESTON WILLIAMS ELEMENTARY

Certificate - Some College

Parkland College

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Jayla Eison