ASHLI WILLIAMS
Lauderhill,FL
Summary
Passionate about promoting lasting customer satisfaction to an organization by delivering quality service and continuously providing unrivaled support. Experienced in customer service, active listening and bringing top notch oral and written communication.
Overview
8
8
years of professional experience
Work History
Patient Coordinator/ Secretary
VITAS HEALTHCARE
04.2018 - 10.2023
- Managing approximately 100 incoming calls per day along with emails and faxes
- Sending and responding to multiple emails via Microsoft Outlook daily
- Making outbound calls while typing
- Answering insurance benefits questions and inquiries, Fixes unresolved customers and patient's issues.
- Dispatch.
- Focuses on customer satisfaction
Customer Service Representative
THE CHECK CASHING STORE
12.2015 - 04.2018
- Processed loans (approximately 15-30 per day)
- Check Cashing (approximately 20 per day)
- Upsell of products
- Handled customer inquiries,
- Built trusting relationship with customers to better understand needs
Education
Associate of Arts - Criminal Justice
Broward College
Coconut Creek, FL06.2021
High School Diploma -
Piper High School
Sunrise, FL06.2014
Skills
- Proficiency in all Microsoft Office Programs (Word, Excel, PowerPoint, Outlook and Teams)
- Dispatch
- Inbound and Outbound Callings
- Data Entry Experience
- Attention to Detail
- Ability to work independently and follows HIPAA guideline and support department
- Ability to type 50-60 words per minute
- Medical and Healthcare terminology knowledge
- Ability to manage multiple priorities and deadlines
- Capability to efficiently complete multiple tasks in fast paced environment
- Over 5 years of healthcare and medical administrative work experience
- Attendance Oriented (Always on time for every shift)
Language Name
ENGLISH
Additional Information - References
- Anicia Rose, 954-830-5220
- Nadeline Josephat, 954-803-3655
- Kimani King, 954-627-2606
Timeline
Patient Coordinator/ Secretary
VITAS HEALTHCARE
04.2018 - 10.2023
Customer Service Representative
THE CHECK CASHING STORE
12.2015 - 04.2018
Associate of Arts - Criminal Justice
Broward College
High School Diploma -
Piper High School