Jayla Familia
Oakland,FL
Summary
Skilled in delivering exceptional care and communication, effectively addressing the needs of customers and patients in both healthcare and hospitality. Demonstrated success in improving service quality and patient satisfaction through attentive and responsive interactions. Committed to maintaining high standards of service and support.
Overview
7
7
years of professional experience
Work History
Certified Nursing Assistant
Clermont Health And Rehabilitation Center
Clermont, Florida
07.2025 - Current
- Assisted residents with daily living activities and personal hygiene to promote comfort and dignity.
- Provided emotional support and companionship to residents, enhancing their overall well-being.
- Maintained cleanliness and organization of resident rooms and common areas to ensure a safe and pleasant environment.
Waitress
Aji Sushi & Teppan
Winter Garden, FL
02.2025 - 06.2025
- Provided attentive and kind service, actively acknowledging customer needs.
- Ensured accurate order entry to increase customer satisfaction.
- Memorizing the menu, understanding specific items for meals
- Maintained food safety and handling practices to protect customer health.
Home Health Aide
Guardian Angels
Auburn, MA
06.2024 - 11.2024
- Provided comprehensive patient care, addressing both indirect and direct needs
- Transported patients via wheelchair or accompanied ambulatory patients to ensure safe mobility
- Assisted patients during transfers to and from wheelchairs, toilets, and other equipment, ensuring comfort and safety
- Performed general maintenance, including setting up and storing equipment, cleaning and dusting equipment, and maintaining cabinets and storage areas.
Certified Nursing Assistant
Jewish Healthcare Center
Worcester, MA
10.2022 - 05.2023
- Patience and empathy was a skill that I had used and has improved the most when working with patients. This also comes along with the following soft skills such as communication, time management, and attention to details.
- Provide patients with proper hygiene skills such as bathing, oral/denture care, hair care, as well skin care. Assisting patient in repositioning and checking skin for ulcers and other skin breakage.
- Implemented infection control measures, including PPE usage, area disinfection, patient isolation, and handwashing, to reduce infection spread.
Hostess
Lakeside Bar & Grill
Shrewsbury, MA
08.2019 - 03.2020
- Greeted and seated customers to enhance dining experience
- Managed customer calls and arranged reservations to optimize table turnover
- Clearing and organizing tables
- Fostered teamwork among waitstaff and kitchen staff to improve service.
Education
Certified Nursing Assistant - Allied Health
Worcester Technical High School
Worcester, MA06-2022
Skills
- Time management
- Communication
- Hospitality
- Patient Care
- Customer Service
- Professionalism
Timeline
Certified Nursing Assistant
Clermont Health And Rehabilitation Center
07.2025 - Current
Waitress
Aji Sushi & Teppan
02.2025 - 06.2025
Home Health Aide
Guardian Angels
06.2024 - 11.2024
Certified Nursing Assistant
Jewish Healthcare Center
10.2022 - 05.2023
Hostess
Lakeside Bar & Grill
08.2019 - 03.2020
Certified Nursing Assistant - Allied Health
Worcester Technical High School