Jayla Frazier
Troy,AL
Overview
5
5
years of professional experience
1
1
Certification
Work History
Front Desk Attendant
Good Times
06.2024 - Current
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Planned coverage needs and organized services to support incoming special events.
- Attended to needs of visitors by aiding and providing customer service in fast-paced environment.
- Conducted guided tours and informed guests about programs offered.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
DELIVERY DRIVER
Chick-fil-A
03.2021 - 05.2024
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Delivered meals to customer doorsteps and business offices.
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
Education
Bachelor of Science - Collaborative Education
Troy University
Troy, AL12-2025
High School Diploma -
Hoover High School
Hoover05-2021
Skills
- Empathy and Patience
- Active listening
- Conflict resolution techniques
- Problem-solving skills
- Motivating students
- Collaborative teamwork
Certification
- CPR Training - July 2025
Timeline
Front Desk Attendant
Good Times
06.2024 - Current
DELIVERY DRIVER
Chick-fil-A
03.2021 - 05.2024
Bachelor of Science - Collaborative Education
Troy University
High School Diploma -
Hoover High School