Jayla Garceau
Syracuse,NY
Summary
Honorable healthcare or customer service worker equipped for fast paced work and changing daily needs. Serves clients effectively with attention to detail and hard working approach. Seeks out opportunities to go beyond basics, improve processes, and increase client satisfaction. Proficient in providing social and emotional support to customers/patients.
Overview
8
8
years of professional experience
1
1
Certification
Work History
CNA
The Nurse Connection Staffing
Liverpool, NY
02.2021 - Current
- Assisted multiple facilities with short staffing.
- Instructed patients on proper health maintenance and disease prevention methods.
CNA
Bishop nursing and rehabilitation center
Syracuse, NY
09.2020 - 09.2021
- Assisted patients in ambulation and transfers using proper body mechanics.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
CNA
Menorah Park Center For Senior Living
Syracuse, NY
09.2019 - 03.2020
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
- Answered patient call lights promptly and responded to requests appropriately.
- Used mobility devices to transport patients.
Certified Nursing Assistant
Elderwood at Liverpool
Syracuse, NY
06.2018 - 11.2018
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
- Worked alongside dining room personnel to ensure that all patients received correct meals with correct diets.
Housekeeper
Loretto Health & Rehabilitation
Syracuse, NY
01.2018 - 06.2018
- Disinfected public areas, waiting rooms and washrooms.
- Consistently maintained housekeeping equipment and identified areas in need of immediate attention.
- Used cleaning chemicals following proper guidelines.
Cashier
Wegmans
Syracuse, NY
01.2016 - 04.2018
- Displayed superior customer service, resolving issues and answering questions.
- Handled multiple forms of payments and calculated totals using scanners and point of sale (POS) systems.
- Distributed sample foods while informing the benefits of the product.
Education
Media
Institute Of Technology At Syracuse Central
Syracuse, NY06-2017
Skills
- Customer service excellence
- Organization
- Prioritization
- Networking
- Complex Problem-Solving
- Medical terminology knowledge
- Bedside manner
- Patient focused care
- Behavior redirection
- Documentation
- Vital signs
- Infection Control
- Chemical Handling
- Health and safety compliance
- Residential Cleaning
- Cash register operation
- Cash handling
- Payment Processing
Certification
- Nurse Aide Certification NY000410860E
Affiliations
- Youth Director at Gethsemane baptist church
Volunteer
- Daycare volunteer at Miss Marie's sandbox for 3 years
Timeline
CNA
The Nurse Connection Staffing
02.2021 - Current
CNA
Bishop nursing and rehabilitation center
09.2020 - 09.2021
CNA
Menorah Park Center For Senior Living
09.2019 - 03.2020
Certified Nursing Assistant
Elderwood at Liverpool
06.2018 - 11.2018
Housekeeper
Loretto Health & Rehabilitation
01.2018 - 06.2018
Cashier
Wegmans
01.2016 - 04.2018
Media
Institute Of Technology At Syracuse Central
- Nurse Aide Certification NY000410860E
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