Summary
Overview
Work History
Education
Skills
secret security clearance
Timeline
Generic

Jayla Hampton

Customer Support Specialist
Birmingham,AL

Summary

Proactive customer service professional with expertise delivering support services and resolving customer complaints. Trained in support software and deescalation techniques. Demonstrated competencies in operating multi-line phone systems, taking orders and updating documentation.

Overview

5
5
years of professional experience
5
5
years of post-secondary education

Work History

Customer Service Representative

TurboTax
Birmingham, AL
05.2022 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Updated account information to maintain customer records.

Business Owner

J7 Trucking LLC
Millbrook, AL
11.2021 - Current
  • Put together realistic budgets based upon costs and fees for successfully operating business.
  • Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
  • Performed statistical analyses to gather data for operational and forecast team needs.
  • Employed prompt decision-making and in-depth research to resolve issues.
  • Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
  • Prepared bank deposits and handled business sales, returns and transaction reports.
  • Conducted audit inspections and independent checks to verify parts and materials.

Human Resources Specialist (42A)

US Army
Fort Hood, TX
08.2018 - 10.2021
  • Conducted workplace compliance training to reduce liability risks and operate effectively.
  • Contributed to annual performance appraisals by working with supervisors to achieve consistency and compliance with established procedures.
  • Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes and talent management.
  • Provided troubleshooting and technical assistance in use of PeopleAdmin system.
  • Partnered with senior leadership to establish and develop corporate and HR policies and procedures.

Recovery Associate

JCPenney
Prattville, AL
06.2017 - 01.2018
  • Retrieved items returned by customers and restocked on display shelves.
  • Stocked merchandise following planogram to maintain sales floor merchandising standards.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.

Education

Computer Science

The University Of Alabama Birmingham
Birmingham, AL
08.2021 - Current

High School Diploma -

Stanhope Elmore High School
Millbrook, AL
08.2014 - 05.2018

Skills

    Sales expertise

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secret security clearance

Secret security clearance obtained August 2018.

Timeline

Customer Service Representative

TurboTax
05.2022 - Current

Business Owner

J7 Trucking LLC
11.2021 - Current

Computer Science

The University Of Alabama Birmingham
08.2021 - Current

Human Resources Specialist (42A)

US Army
08.2018 - 10.2021

Recovery Associate

JCPenney
06.2017 - 01.2018

High School Diploma -

Stanhope Elmore High School
08.2014 - 05.2018

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Jayla HamptonCustomer Support Specialist