Jayla Hildreth
Olney,IL
Summary
Dynamic Case Manager with proven expertise at Family Health Center in problem-solving and case documentation. Successfully empowered clients through effective crisis intervention and personalized support, enhancing client satisfaction. Skilled in HIPAA compliance and conflict resolution, adept at fostering positive relationships while ensuring meticulous case management and organization.
Experienced with comprehensive client assessments, ensuring personalized care plans are in place. Utilizes strong communication and coordination skills to effectively manage client services. Track record of fostering positive client relationships and achieving measurable improvements in client well-being.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
9
9
years of professional experience
Work History
Case Manager
Family Health Center
Vincennes, IN
03.2023 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
- Facilitated individual and group sessions to promote positive behavior change for clients.
Waitress/Supervisor
Monical's Pizza
Olney, IL
10.2016 - 06.2023
- Addressed customer complaints with empathy and efficiency, turning potential negative experiences into positive outcomes.
- Managed table turnover rate effectively allowing for more guests served per shift.
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
- Enhanced customer satisfaction by efficiently managing waitstaff schedules and ensuring optimal coverage during peak hours.
- Assisted in hiring and training new waitstaff, ensuring excellent service levels were maintained at all times.
- Boosted customer retention rates with exceptional service quality, personalized interactions, and prompt resolution of complaints or concerns.
CNA
Carle Richland Hospital
Olney, IL
05.2016 - 02.2017
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Reduced patient stress levels through effective communication and active listening skills.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
Education
Bachelor of Science - Psychology
Eastern Illinois University
Charleston, IL05-2022
Associate of Science - Science And Arts
Olney Central College
Olney, IL05-2020
Skills
- Problem-solving
- Case management
- Time management
- Case documentation
- Organization and multitasking
- Documentation and reporting
- Conflict resolution
- Email and telephone etiquette
- Multitasking and organization
- HIPAA compliance
Timeline
Case Manager
Family Health Center
03.2023 - Current
Waitress/Supervisor
Monical's Pizza
10.2016 - 06.2023
CNA
Carle Richland Hospital
05.2016 - 02.2017
Bachelor of Science - Psychology
Eastern Illinois University
Associate of Science - Science And Arts
Olney Central College