Jayla Hill
Columbia,SC
Summary
Proven in delivering exceptional customer service and satisfaction, I excel in high-pressure environments with a track record of increasing customer loyalty at McDonald's. Skilled in cash management and demonstrating patience, my approach consistently exceeds customer expectations, meeting service goals with professionalism and empathy.
Overview
2
2
years of professional experience
Work History
Customer Service Cashier
McDonald's
06.2023 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
Customer Service Cashier
Walmart
11.2022 - 06.2023
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
Education
High School Diploma -
Westwood High School
Blythewood, SC05.2024
Skills
- Customer Service
- Customer Satisfaction
- Reliability and punctuality
- Patience and composure
- Guest Services
- Cash Handling
- Cash Management
- Cash handling expertise
Timeline
Customer Service Cashier
McDonald's
06.2023 - Current
Customer Service Cashier
Walmart
11.2022 - 06.2023
High School Diploma -
Westwood High School