Jayla Johnson
Customer Service
Aurora,IL
Summary
Highly motivated individual, with a strong ability to communicate, organize, and deliver excellent customer service. Works well in a team setting or as an individual with minimum supervision.
Overview
6
6
years of professional experience
Work History
Patient Access Specialist
Northwestern Medicine
06.2023 - Current
- Maintain confidentiality of patient's finances, records, and health statuses.
- Analyze and address escalated inquires to resolve efficiently.
- Update patient's charts to track status and provide relevant information to other departments.
- Collaborate with internal departments to achieve efficient resolutions to inquires.
- Work productively in a fast paced working environment to process large volumes of request.
- Carry out administrative task by communicating with patients, distributing mail, and scanning documents.
- Check documentation for accuracy and validity on updated systems.
Sales Associate
Tapestry, Inc. - Coach New York
05.2021 - 09.2021
- Increased sales by offering advice on purchases and promoting additional products.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories, and proper care for merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Prepared merchandise for sales floor by pricing or tagging.
Basketball Coach
Truth Basketball
03.2018 - 07.2018
- Acted as positive role model for team participants and in community.
- Managed drills and fitness circuits to bolster athletes' coordination and performance levels.
- Promoted good sportsmanship with competing teams on- and off-court.
- Evaluated individual knowledge, skills, and strengths, and assigned team positions to maximize talent areas.
Education
Bachelor of Science - Business Economics
North Park University
Chicago, IL05.2023
Skills
- Clear and concise written and verbal communication
- Active listening skills
- Ability to convey complex ideas in a straightforward manner
- Effective prioritization of task
- Results-driven mindset
- Flexibility in handling changes and unexpected challenges
Accomplishments
- Academic All-Conference (2018-2019)
- Rookie of the Year- Women's Basketball, 2018-2019
- 3 Year Team Captain- Women's Basketball, 2019-2022
- 4 time All Conference Player -Women's Basketball
- 4 year Most Valuable Player -Women's Basketball
Timeline
Patient Access Specialist
Northwestern Medicine
06.2023 - Current
Sales Associate
Tapestry, Inc. - Coach New York
05.2021 - 09.2021
Basketball Coach
Truth Basketball
03.2018 - 07.2018
Bachelor of Science - Business Economics
North Park University