Jayla Mageee
Houston,TX
Summary
Detail-oriented and tech-savvy professional with over 6 years of experience in customer service and intake coordination. Proficient in managing high-volume tasks with precision and a strong focus on quality assurance. Highly familiar with Apple products, demonstrating a keen interest in internet research and technology. Adept at working independently in a remote environment, consistently meeting deadlines and exceeding performance targets. Proven ability to adapt to new techniques and processes, ensuring continuous improvement and excellence in project execution. Seeking to leverage these skills and experiences to contribute to enhancing Siri, Music App, Video App Store, and HomePod experiences as a Media Search Analyst.
Overview
6
6
years of professional experience
Work History
Intake Coordinator
ATD
San Antonio, Texas
06.2021 - 02.2024
- Streamlined the intake process, increasing the number of requests processed daily by 30%.
- Managed the intake process for utilization review requests from healthcare providers and
pharmacies, ensuring accuracy and completeness. - Utilized Highmark's utilization management system for data entry and case creation, inputting
ICD-10 codes and ensuring information accuracy. - Consistently met Key Performance Indicators including average handling time, quality, and
compliance, by efficiently prioritizing tasks and maintaining meticulous attention to detail.
Customer Experience Agent
Hulu
San Antonio, Texas
02.2018 - 04.2021
- Demonstrated exceptional multitasking abilities while meeting Key Performance Indicators
such as average handling time, quality, and compliance - Viewed complex customer issues as opportunities to apply analytical skills, identifying root
causes and making independent, logical decisions - Maintained a high level of professionalism and empathy in all interactions, fostering positive
relationships with customers. - Actively participated in training sessions and remained updated on industry trends and best
practices to continuously improve performance.
Education
Pharmacy Technology
Northwest Vista College
San Antonio, TX01-2016
High School Diploma -
Point Option High School
Newport News, VA05-2015
Skills
- Internet Research Skills
- Familiarity with Apple Products
- Adaptability
- Independent Working Ability
- Attention to Detail
Timeline
Intake Coordinator
ATD
06.2021 - 02.2024
Customer Experience Agent
Hulu
02.2018 - 04.2021
Pharmacy Technology
Northwest Vista College
High School Diploma -
Point Option High School