Jayla Nelson
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
7
7
years of professional experience
Work History
Clerical Assistant
Best Buy
Flower Mound, TX
10.2021 - Current
- Streamlined office processes by organizing and maintaining efficient filing systems.
- Enhanced team productivity by providing administrative support and coordinating schedules for multiple departments.
- Ensured accuracy in data entry tasks, resulting in improved record-keeping and reduced errors.
- Increased department efficiency by managing correspondence, answering phones, and directing inquiries to appropriate personnel.
- Contributed to a positive work environment by promoting effective communication among team members.
- Provided exceptional customer service, addressing client concerns promptly and professionally.
- Collaborated with other clerical staff on special projects, improving overall office performance.
- Prioritized daily tasks effectively to meet deadlines consistently without compromising quality or detail.
- Maintained organized files and stocked supplies to support team needs and maximize performance.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Managed records and data transfer, ensuring traceability and improving operations through automated systems.
Home Health Aide
Chemana Home Health
Mesquite, TX
11.2016 - 11.2022
- Improved patient well-being by providing compassionate and attentive personal care.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Administered medications as prescribed, ensuring proper dosage and timely administration for optimal health outcomes.
- Transported patients to medical appointments and social outings, fostering community engagement and overall wellbeing.
- Completed thorough documentation of patient care activities, maintaining accurate records for effective communication amongst the healthcare team.
- Monitored vital signs regularly, promptly reporting any abnormalities or concerns to supervising nurse or physician.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
- Managed complex wound care under the supervision of a registered nurse, facilitating timely healing processes.
- Safely transferred patients using appropriate equipment such as Hoyer lifts or gait belts minimizing injury risks.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Followed nutritional plans to prepare optimal meals.
Customer Service Representative
Headliner Magic
Dallas, TX
08.2016 - 07.2021
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
Sales Associate
Your Cell Access LLC
Garland, TX
06.2019 - 05.2021
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at the point of purchase.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
High School Diploma -
Duncanville High School
Duncanville, TX06.2017
Skills
- Microsoft Office Suite
- Report Generation
- Scheduling Appointments
- Database Maintenance
- Data Entry
- Staff Training
- Data Analysis
- Organizational Skills
- Typing Speed
- Problem Solving
- Customer Service
- Team Collaboration
- Clerical Support
- Order Preparation
- Material Handling
- Cycle Counting
- Operations Support
- Picking and Packing
Painting, Candle Making
I recently started painting and I really enjoy it because it's calming and it allows me to be creative. I started making candles about a year ago the inspiration came from my mother she had a candle business and when I was younger I would help her make candles and pack orders I really enjoyed it then and now I have created my own side business making and selling candle.
Timeline
Clerical Assistant
Best Buy
10.2021 - Current
Sales Associate
Your Cell Access LLC
06.2019 - 05.2021
Home Health Aide
Chemana Home Health
11.2016 - 11.2022
Customer Service Representative
Headliner Magic
08.2016 - 07.2021
High School Diploma -
Duncanville High School