Jayla Nunez
Napoli Italian
Monroe,NC
2
years of professional experience
Dynamic and dedicated professional with exceptional customer service skills honed at multiple locations . Proven ability to enhance guest experiences through effective communication and relationship building. Expertise in cash handling and sales techniques, consistently ensuring accuracy and satisfaction. Committed to maintaining a professional appearance while delivering quality service in fast-paced environments.
Work History
Server
1 Year 3 Months- Presented menu items and daily specials, answering guest questions clearly
- Took accurate food and beverage orders using point-of-sale system
- Delivered meals promptly while coordinating timing with kitchen staff
- Processed payments, issued receipts, and balanced cash transactions accurately
- Resolved order issues professionally to maintain positive dining experience
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Cashier
1 Year- Processed customer orders accurately at register and POS system, ensuring smooth checkout flow.
- Greeted guests warmly and delivered fast, courteous service throughout busy meal periods.
- Balanced cash drawer, verified payments, and resolved register discrepancies with precision.
- Supported order accuracy by coordinating with kitchen staff and confirming menu customizations.
- Assisted with training new cashiers on register procedures and guest service expectations.
- Reconciled receipts and completed end-of-shift cash handling tasks following store procedures.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Education
High School Diploma
Skills
Exceptional customer service
Cash handling
Guest engagement
Professional appearance
Memory retention
Sales expertise
Sales techniques
Quality control
Guest relations management
Inventory management
Table setting
Guest seating
Timeline
Server
Napoli Italian
07.2025 - CurrentRead More
Cashier
Firehouse Subs
06.2024 - 06.2025Read More
Monroe Highschool
High School Diploma
Read More