Jayla Pete
Lake Charles,LA
Summary
Hardworking and passionate job seeker with strong organizational skills. Extremely motivated to develop my skills and grow professionally. I am confident in my ability to be reliable, flexible, and a great asset to your organization.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Member Service/ Call Center Representative
Southwest Louisiana Credit Union
Lake Charles, LA
07.2021 - Current
- Managed high call volumes while providing exceptional customer service and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Effectively communicated complex information in a digestible format for callers of varying levels of understanding.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
- Identified opportunities for upselling products or services, resulting in increased revenue generation for the company.
- Approved and terminated anccounts upon request.
- Processed deposits, withdrawals, loan payments, credit card payments and transfers.
- Updated account information as needed.
Retail Sales Associate
Golden Nugget Casino
Lake Charles, LA
06.2019 - 08.2020
- Greeted and welcomed customers in a friendly, helpful manner
- Processed payments by cash, check, and debit or credit card
- Drove sales through engagement of customers, suggestive selling, and product knowledge
- Displayed merchandise properly and maintained a clean, safe, hazard free work environment
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
Education
High School Diploma -
Iowa High School
Skills
- Certified in Microsoft
- Good Interpersonal skills
- Strong written and verbal communications
- Fast learner
- Exceptional Customer Service
- Ability to work independently
- Building rapport
- Calm Under Pressure
- Problem Resolution
- Excellent at multitasking
- Positive attitude
- Enthusiastic
Cover Letter
Dear Hiring Manager
I believe I would be very successful at your organization. I am confident that I have developed the right skills to be able to jump into this role immediately and perform exceptionally. My experience in retail sales and as a call center representative has helped me develop strong leadership, interpersonal and organizational skills. I am extremely thankful for your time and consideration of me for this position and hope to have the opportunity to further discuss this opening with you in the future.
Sincerely, Jayla Pete
Page
2
References
- Lynette Guillory, Consumer Lender, CSE Federal Credit Union, (337) 562-3106
- Shannon Guillory, Professional Firefighter, Lake Charles Fire Department, (337) 540-8588
Certification
Certified Financial Counselor
Timeline
Member Service/ Call Center Representative
Southwest Louisiana Credit Union
07.2021 - Current
Retail Sales Associate
Golden Nugget Casino
06.2019 - 08.2020
High School Diploma -
Iowa High School