Jayla Poole
Yelm
Summary
Detail-oriented professional with a strong background in customer service and patient care and education. Proven ability to train new staff and manage multiple tasks efficiently. Very approachable and easy to talk to, with a strong work ethic. Ability to listen to the needs and wants of a customer, and try to efficiently get them what they want or close. I'm great at problem-solving and finding the best solution possible. I strive to build customer relations and make a great first impression. I am a team player, and I work well with a lot of people.
Overview
4
4
years of professional experience
Work History
Orthodontic Assistant
Happy Kids Dentistry and Orthodontics
Auburn
06.2024 - Current
- Assisted orthodontist during patient procedures and treatments.
- Educated patients on proper orthodontic care and maintenance.
- Scheduled appointments and coordinated patient follow-ups efficiently.
- Supported new staff by providing training on office procedures.
- Instructed patients on how to properly use orthodontic appliances such as headgear or elastics.
- Provided patient education regarding oral hygiene and post-treatment care instructions.
Shelter Monitor
The Salvation Army
Seattle
04.2023 - 05.2024
- Conducted intake assessments and documented resident information accurately.
- Maintained cleanliness and organization of shelter facilities at all times.
- Maintained professionalism and efficiency in emergency situations.
- Performed administrative tasks such as filing documents, updating databases and completing paperwork related to guest services.
- Responded to emergency situations in a timely manner, following established protocols for handling such events.
- Enforced shelter rules and facilitated conflict resolution among residents.
Sales Associate
Nordstrom Rack
Auburn
04.2022 - 02.2023
- Assisted customers in selecting products that fit their needs and preferences.
- Maintained organized displays to enhance product visibility and accessibility.
- Processed transactions efficiently using point-of-sale systems.
- Collaborated with team members to ensure a positive shopping experience.
- Provided product knowledge to customers, enhancing their shopping experience.
- Helped customers find specific products, answered questions, and offered product advice.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Used technology resources to assist customers in locating and selecting items.
Education
High School Diploma -
Mount Rainer High School
DesMoines, WA06-2021
Skills
- Time management
- Problem solving
- Attention to detail
- Effective communication
- Training new staff
- Detail orientation
- First Aid/CPR
- Customer relations
- Relationship building
- Adaptability
- Customer Service
- Active Listener
- Product Knowledge
Timeline
Orthodontic Assistant
Happy Kids Dentistry and Orthodontics
06.2024 - Current
Shelter Monitor
The Salvation Army
04.2023 - 05.2024
Sales Associate
Nordstrom Rack
04.2022 - 02.2023
High School Diploma -
Mount Rainer High School