Jayla Richard
Nash
Summary
Experienced in handling customer interactions and resolving issues promptly. Highly skilled in conflict resolution, communication, and problem-solving to ensure customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs. Consistently focused on achieving results through efficient and empathetic service. Known for reliability and a proactive approach to meeting customer and organizational goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Secured Assist, LLC
04.2024 - 06.2025
- Customer service representative for the Department of Education. Assisting with FAFSA® applications and debt relief options.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy.
Shift Leader
Dollar General
11.2021 - 07.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Cashier
Walmart
10.2019 - 01.2021
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Greeted all customers warmly to build welcoming and positive atmosphere within store.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Trained new employees on company policies, register operations, and effective communication techniques with customers.
Education
No Degree - Nursing
University of Arkansas Hope-Texarkana
Texarkana, AR12-2026
Skills
- Skilled in formatting and editing with Microsoft Word
- Cash management
- Analytical reasoning
- Accurate data entry
- Engaged listening
- Strategic issue analysis
- Proficient in verbal and written communication
- Client support
- Emotional resilience
- Effective time management
Certification
Driver's License
Timeline
Customer Service Representative
Secured Assist, LLC
04.2024 - 06.2025
Shift Leader
Dollar General
11.2021 - 07.2023
Cashier
Walmart
10.2019 - 01.2021
No Degree - Nursing
University of Arkansas Hope-Texarkana
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