Jayla Tennant
Indianapolis,IN
Summary
Proven track record in enhancing customer loyalty and streamlining inventory processes, notably at Walmart. Excelled in customer service and material handling, demonstrating critical thinking and problem-solving abilities. Achieved significant improvements in operational efficiency and customer satisfaction, leveraging active listening and meticulous organizational skills.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Walmart
09.2022 - 04.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Material Handler
Ulta Distribution Center
05.2021 - 09.2022
- Transported inventory items to appropriate locations.
- Packed items into appropriate containers for shipment.
- Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Used hand-held scanners and physical logs to accurately track item movements.
- Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.
- Facilitated smooth operations, coordinating with various departments to fulfill material requests promptly.
- Attached identifying tags to containers to mark with identifying shipping information.
- Expedited order fulfillment by accurately picking, packing, and shipping products to customers.
Stocker
Walmart
05.2019 - 04.2021
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
- Completed end-of-day tasks such as returning misplaced items to their correct locations, contributing to an organized sales floor for the next day''s business.
Education
Warren Central High School
Indianapolis, INSkills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Shelf Stocking
- Willing to Learn
- Loading and unloading
- Order Picking
- Material Handling
Timeline
Customer Service Representative
Walmart
09.2022 - 04.2024
Material Handler
Ulta Distribution Center
05.2021 - 09.2022
Stocker
Walmart
05.2019 - 04.2021
Warren Central High School