Jayla Tippins
Deposita
Port Saint Lucie,FL
1
Certification
8
years of professional experience
Logistics and operations professional with four years of experience as a Unit Supply Specialist (92Y) in the United States Army. Managed fleet schedules, coordinated equipment and vehicle availability, and maintained accurate records to optimize day-to-day operations. Delivered exceptional organizational and problem-solving skills in fast-paced environments, ensuring efficient support and customer service.
Work History
Customer Service Representative
2 Years 11 Months- Assisted in training new team members on company policies and procedures to improve service quality.
- Collaborated with team members to identify recurring issues and implement effective solutions.
- Diagnosed and resolved technical issues to minimize downtime and enhance system reliability.
- Trained junior team members on best practices for problem identification and resolution.
- Analyzed recurring problems to develop strategic solutions and prevent future occurrences.
Fleet Manager
1 Year 2 Months- Directed fleet operations to optimize vehicle utilization and reduce operational costs.
- Scheduled preventive maintenance and repairs to maximize fleet reliability
- Coordinated with vendors to negotiate contracts and improve service delivery efficiency.
- Maintained accurate fleet documentation and compliance records
Sales Associate
8 Months- Handled high volume of inbound calls and emails, addressing customer concerns and providing effective solutions.
- Resolved billing issues and processed refunds while assisting with account management tasks to ensure customer satisfaction.
- Conducted customer satisfaction surveys to gather feedback and identify improvement areas in customer service.
- Conducted customer satisfaction surveys to gather feedback and identify areas for improvement in the customer service process.
- Participated in training sessions to stay updated on product knowledge and customer service best practices.
Customer Support Specialist
10 Months- Answered incoming calls from customers, providing information and resolving issues to enhance customer experience.
- Assisted customers with product orders, returns, and exchanges, contributing to high levels of customer satisfaction.
- Collaborated with other departments to escalate and resolve complex customer issues in a timely manner.
- Collaborated with departments to escalate and resolve complex customer issues promptly.
Logistics Coordinator
10 Months- Developed process improvements that streamlined logistics operations and reduced lead times.
- Analyzed shipping data to identify trends, informing strategic decision-making processes.
- Coordinated inbound and outbound logistics to ensure timely deliveries and inventory accuracy.
- Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
Unit Supply Specialist
1 Year 11 Months- Coordinated distribution of supplies to various units, enhancing operational readiness and efficiency.
- Managed inventory control processes to ensure accurate supply levels and reduce shortages.
- Implemented tracking systems for equipment and supplies, improving accountability and accessibility.
- Developed training materials for new personnel on supply procedures and systems, fostering knowledge transfer.
- Oversaw daily logistics functions, ensuring timely delivery of necessary equipment to support mission objectives.
Education
High School
Skills
Customer issue resolution
Customer engagement
Customer relationship management
Service delivery optimization
Problem-solving
Team leadership qualities
Effective communication
Fleet management expertise
Logistics analysis
Certification
Customer Service Excellence Certification (CSEC), Advanced Communication Skills Training
Timeline
Customer Service Representative
Deposita
08.2023 - CurrentRead More
Sales Associate
Convey Health Solutions
12.2022 - 08.2023Read More
Fleet Manager
National Car Rental
06.2022 - 08.2023Read More
Customer Support Specialist
iVox Solutions
03.2021 - 01.2022Read More
Logistics Coordinator
Interstate Logistics Systems
12.2020 - 10.2021Read More
Unit Supply Specialist
United States Army
05.2018 - 04.2020Read More
South Fork High School
High School
Read More