Jayla Turner

Old Navy Cashier & Floor

Old Navy

06.2022 - 10.2023

Greeted customers and helped with product questions, selections, and purchases.
Helped customers complete purchases, locate items, and join reward programs.
Maintained clean sales floor and straightened and faced merchandise.
Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
Stocked merchandise, clearly labeling items, and arranging according to size or color.
Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Issued receipts and processed refunds, credits, or exchanges.
Informed customers of current store promotions to encourage additional sales purchases.
Used POS system to process sales, returns, online orders, and gift card activations.
Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
Answered questions about store policies and addressed customer concerns.
Worked closely with shift manager to solve problems and handle customer concerns.
Trained new associates on cash register operations, conducting customer transactions, and balancing drawer.
Balanced and organized cash register by handling cash, counting change, and storing coupons.
Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Developed professional relationships with customers to increase loyalty, retention and rapport.
Managed cash register after end of shift to balance and record accurate transactions.
Utilized upselling techniques to promote additional products and increase sales.
Trained and supervised new employees to use selling strategies and apply best practices.
Performed cash, card and check transactions to complete customer purchases.
Operated cash register to record transactions accurately and efficiently.
Handled cash with high accuracy and took care to check bills for fraud.
Learned duties for various positions and provided backup at key times.
Used POS system to enter orders, process payments and issue receipts.
Worked with floor team and managers to meet wide range of customer needs.
Responded promptly to requests for assistance, spills and customer inquiries.
Maintained current knowledge of store promotions and highlighted sales to customers.
Processed refunds and exchanges in accordance with company policy.