Jayla Williams
Birmingham,AL
Summary
Dedicated Biology student at Miles College with extensive experience in customer service, hospitality, cash handling, and patient-focused communication. Proven ability to multitask in fast-paced environments, build positive client relationships, and maintain professionalism under pressure. Seeking opportunities to leverage strong interpersonal, organizational, and administrative skills in healthcare and customer-focused settings.
Overview
9
9
years of professional experience
Work History
Server
Buffalo Wild Wings
Alabaster, AL
12.2025 - Current
- Provided exceptional customer service by accurately taking and delivering food orders.
- Collaborated with kitchen staff to ensure timely and accurate meal preparation.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Assisted in training new servers on menu items and service protocols.
- Managed cash register operations, processing payments efficiently and accurately.
- Participated in team meetings to discuss service improvements and operational efficiency.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Receptionist
Holiday Inn Express
Birmingham, AL
12.2024 - 12.2025
- Managed guest check-ins and check-outs efficiently, ensuring a smooth arrival and departure experience.
- Handled phone inquiries and reservations, providing exceptional customer service.
- Coordinated with housekeeping and maintenance teams to resolve guest requests promptly.
- Processed payments and maintained accurate cash drawer records daily.
- Utilized hotel management software to update guest information and manage bookings accurately.
- Developed organized filing system for guest records, improving retrieval efficiency and compliance with privacy regulations.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct sensitive deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
Cashier
Publix
Hoover, AL
11.2021 - 06.2024
- Processed customer transactions accurately and efficiently at point-of-sale systems.
- Assisted customers with inquiries and resolved issues to enhance shopping experience.
- Maintained cleanliness and organization of checkout area to ensure safety standards.
- Collaborated with team members to optimize workflow during peak hours.
- Managed cash drawer, ensuring accurate balance at the end of each shift.
- Monitored inventory levels at checkout counters, reporting discrepancies promptly.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Hostess
Ross Bridge Renaissance Golf Resort and Spa
Hoover, AL
11.2017 - 03.2020
- Welcomed and seated guests, ensuring prompt service and positive first impressions.
- Managed reservation systems to optimize seating efficiency and guest flow.
- Assisted in coordinating dining room activities to enhance overall guest experience.
- Handled guest inquiries and concerns, providing solutions to enhance satisfaction levels.
- Monitored dining area for cleanliness and organization, maintaining high standards of service.
- Trained new staff on hosting protocols and customer service best practices.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Completed daily side work and opening and closing duties without fail.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Seated patrons based on guest preferences and seating availability.
Education
Biology
Miles College
Fairfield, AL06.2026
High School Diploma -
Hoover High School
Hoover, AL05.2021
Skills
Strong work ethic
Exceptional customer service
Cash handling
Guest engagement
Hospitality service expertise
Memory retention
Customer service
Cleanliness standards
Safe food handling
High volume dining
Sales expertise
Supply restocking
Inventory management
Timeline
Server
Buffalo Wild Wings
12.2025 - Current
Receptionist
Holiday Inn Express
12.2024 - 12.2025
Cashier
Publix
11.2021 - 06.2024
Hostess
Ross Bridge Renaissance Golf Resort and Spa
11.2017 - 03.2020
Biology
Miles College
High School Diploma -
Hoover High School