Jayla Gabrielle Whitner
Rochester,NY
Summary
Dedicated professional with proven expertise in customer service and teamwork, honed at Five Below and Magic Kingdom Daycare. Excelled in creating positive customer experiences and fostering collaborative environments. Skilled in cash register operation and problem-solving, significantly enhancing operational efficiency. Demonstrates exceptional communication and multi-tasking strengths, committed to driving team success and customer satisfaction.
Overview
2
2
years of professional experience
Work History
Sales Associate
Five Below
09.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Monitored customers for signs of security concerns and escalated issues to management.
- Performed cash, card, and check transactions to complete customer purchases.
- Created inviting environment for customers by maintaining store organization and cleanliness.
Teachers Aid
Magic Kingdom Daycare
07.2023 - 08.2023
- Collaborated with teachers to develop individualized learning plans for students.
- Supported classroom management by assisting teacher in maintaining a positive learning environment.
- Maintained safety and security by overseeing students in recess environments.
- Supported classroom maintenance and upkeep, organizing books, and materials.
- Resolved problems, improved operations and provided exceptional service.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked well in a team setting, providing support and guidance.
- Self-motivated, with a strong sense of personal responsibility.
- Mentored and tutored individual students needing additional help.
Education
No Degree - Criminal Justice
Monroe Community College
Rochester, NY05-2026
High School Diploma -
Health Arts Robotics And Technology High School
Queens, NY06-2024
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Reliable and punctual
- Flexible schedule
- Cash register operation
- Store opening and closing
- Cleaning techniques
- Customer engagement
- Task prioritization
- Exchange coordination
- Excellent communication skills
Languages
English
Full Professional
Timeline
Sales Associate
Five Below
09.2024 - Current
Teachers Aid
Magic Kingdom Daycare
07.2023 - 08.2023
No Degree - Criminal Justice
Monroe Community College
High School Diploma -
Health Arts Robotics And Technology High School
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