Jaylah Green
Garland,TX
Summary
Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges. Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales. I've assisted with real estate as well and helped with open houses providing full satisfaction for clients to find their perfect home.
Overview
3
3
years of professional experience
Work History
Retail Sales Associate
Marshalls
Fort Worth, TX
09.2023 - Current
- Handled customer complaints in a professional manner.
- Completed transactions in an efficient manner while providing excellent customer service.
- Helped customers by answering questions and locating merchandise.
- Initiated friendly conversation with customers to determine level of assistance required.
- Developed and implemented sales strategies to increase credit card applications.
- Conducted customer presentations to explain features and advantages of various credit card options.
- Performed cashier duties such as ringing up sales, processing payments, and issuing receipts.
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
- Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
- Addressed customer questions and concerns regarding products and services.
Sales Associate
Charlotte Russe
Fort Worth, TX
05.2022 - 12.2024
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Maintained cleanliness of store environment including floors, windows, displays.
- Folded and hung clothing items according to store standards.
- Restocked shelves with new merchandise as needed.
- Assisted in product selection, offering advice on fit, style, color and fabric.
- Maintained a high level of professionalism when dealing with difficult customers.
- Answered customer inquiries and provided accurate information regarding products and services.
Education
Associate of Arts - Criminal Justice
Tarrant County College District
Fort Worth, TX06-2023
Skills
- Cross-selling techniques
- Reliability and punctuality
- Fashion sense
- Money Handling
- Customer Service
- Store Opening and Closing
- Customer Engagement
- Relationship Building
- Retail Sales
- Customer Assistance
- Store maintenance
- Product Knowledge
- Teamwork
- Returns and exchanges
- Retail Merchandising
- Store Organization
- Interpersonal Communication
Accomplishments
- I graduated high school a year early with a GPA of 4.06. I was in My sister keeper I was rewarded a laptop for my dedication, determination, and representation. I was in leadership clubs and received rewards.
Affiliations
- I am a free lance model and i apply for gigs with commercial ,shoots,and short film.
References
References available upon request.
Timeline
Retail Sales Associate
Marshalls
09.2023 - Current
Sales Associate
Charlotte Russe
05.2022 - 12.2024
Associate of Arts - Criminal Justice
Tarrant County College District