Jaylah Jackson
Manchaca,TX
Summary
Positive,well driven,hard worker,and performance driven associate. I've worked three jobs ,and i know a lot about the costumer service world. I love interacting with people, I love building connections with customer. I always want a customer to remember me for always having a smile on my face. Always put the customers needs before anything else.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Sales Associate
Earthbound Trading
Austin , TX
11.2022 - 01.2024
- Assessed customer needs to provide assistance and information on product features.
- Built and maintained relationships with peers and upper management to drive team success.
- Attended weekly team meetings to review performance goals and objectives.
- Provided accurate information about products, prices and services.
- Organized store by returning merchandise to proper areas and restocked displays.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Handled customer complaints in a professional manner.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Engaged customers in friendly, professional dialogue to determine needs.
- Developed trusting relationships with customers by making personal connections.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Recommended, selected and located merchandise based on customer desires.
- Bagged or packaged purchases and wrapped gifts.
- Greeted customers and provided exceptional customer service.
- Organized stockroom shelves according to size, color or style.
- Maintained up-to-date knowledge of store merchandise and policies.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Food Waiter
food truck hangry friends
Austin, TX
03.2022 - 10.2022
- Responded promptly and professionally to customer feedback or complaints regarding service or food quality.
- Took orders accurately, efficiently and courteously from customers in a timely manner.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Responded to ad hoc cleaning duties at end of shift.
- Greeted customers and provided menus to guests.
- Communicated effectively with kitchen staff concerning order status updates or special requests from customers.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Delivered food orders to tables promptly while ensuring accuracy of order.
- Set up tables in between patrons to reduce wait times.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Removed dirty dishes from tables in a prompt and efficient manner.
- Presented menus and answered questions regarding items.
- Explained daily specials and promotions to patrons in an informative yet engaging way.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Completed day-to-day duties accurately and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Sales Associate
Old Navy
Austin, TX
07.2021 - 12.2021
- Assessed customer needs to provide assistance and information on product features.
- Attended weekly team meetings to review performance goals and objectives.
- Provided accurate information about products, prices and services.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Engaged customers in friendly, professional dialogue to determine needs.
- Maintained cleanliness of store environment including floors, windows, displays.
- Developed trusting relationships with customers by making personal connections.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education
High School Diploma -
Akins Early College High School
Austin, TX05-2023
Skills
- Inventory Control
- Customer Needs Assessment
- Problem-Solving Skills
- Customer Service
- Cash Register Operation
- Retail Store Operations
- Display Setup
- Outgoing Personality
- Shipment Processing
- Energetic Self-Starter
- Listening Skills
- Merchandising Understanding
- Teamwork and Collaboration
- Positive and Professional
- Time Management
- Meeting Deadlines
- Multi-Tasking Strength
- Payment Processing
- Product Sales
Certification
- Housing and planning internship
Affiliations
- dancing
- cooking
- babysitting
- community college
Accomplishments
- perfect attended
- a & b honor's
Timeline
Sales Associate
Earthbound Trading
11.2022 - 01.2024
Food Waiter
food truck hangry friends
03.2022 - 10.2022
Sales Associate
Old Navy
07.2021 - 12.2021
High School Diploma -
Akins Early College High School