Jaylah McShan
Evanston,IL
Summary
Courteous Front Desk Receptionist with background in managing guest inquiries, handling multi-line phone systems and maintaining office supplies inventory. Strengths include strong communication skills, exceptional multitasking abilities and proficiency in Microsoft Office Suite. Contributed significantly to improving customer satisfaction scores at previous employment through prompt, respectful service delivery.
Overview
5
5
years of professional experience
Work History
Pediatric Front Desk Associate (Temporary)
Northshore University Health
Evanston, IL
07.2023 - 09.2023
- Answered questions related to the organization's policies and procedures.
- Assisted customers in completing paperwork for services rendered.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Checked patients in and out for appointments and collected co-payments.
- Communicated with patients with compassion while keeping medical information private.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Organized front desk operations including scheduling appointments and managing calendars.
- Maintained records of customer interactions and transactions, recording details of inquiries, complaints and comments.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
Front Desk Receptionist
Orange Theory Fitness
Evanston, IL
08.2022 - 05.2023
- Greeting everyone who enters the studio with enthusiasm, energy, and knowledge
- Presenting the OTF concept to any interested consumers, also known as 'intros'
- Working at the front desk, which includes answering phones and talking to members, among other tasks.
- Giving studio tours
- Working together with trainers to guide intros through their first Orangetheory workout
- Selling memberships to help the studio thrive
- Following up on prospective clients
- Handling members' concerns in a professional and objective manner with the goal of resolution
- Participating in marketing and outreach events
- Ensuring all areas of the studio are kept clean and organized
Receptionist
YMCA
Evanston, IL
06.2018 - 07.2022
- Greet and welcome guests as soon as they arrive at the office
- Direct visitors to the appropriate person and office
- Answer, screen, and forward incoming phone calls
- Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g., pens, forms, and brochures)
Education
Associate of Arts - Anatomy
Oakton Community College
Des Plaines, IL05-2025
High School Diploma -
Evanston Township High School
Evanston, IL07.2021
Skills
- Microsoft Office
- Adaptability
- Customer- and service-oriented
- Reliable and punctual
- Registration
- Front office support
- Scheduling
Timeline
Pediatric Front Desk Associate (Temporary)
Northshore University Health
07.2023 - 09.2023
Front Desk Receptionist
Orange Theory Fitness
08.2022 - 05.2023
Receptionist
YMCA
06.2018 - 07.2022
Associate of Arts - Anatomy
Oakton Community College
High School Diploma -
Evanston Township High School
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