Jaylanei Tauanuu
Las Vegas,NV
Summary
Knowledgeable and dedicated customer service professional. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
Insurance Agent
Foundever
Las Vegas, NV
03.2024 - Current
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Worked closely with other team members to optimize sales strategies and achieve regional goals.
TSA/ Transportation Security Officer
TSA
08.2019 - 12.2020
- Enhanced passenger safety by conducting thorough security screenings and inspections of luggage and individuals.
- Responded to emergency situations with professionalism and efficiency, ensuring safety of passengers and staff.
- Detected potential threats by utilizing advanced screening technology, such as X-ray machines and metal detectors.
- Collaborated with team members to ensure secure environment for all travelers and airport personnel.
- Completed detailed reports documenting incidents, suspicious activities, or violations within transportation facility.
- Assisted passengers with special needs or disabilities during security screening process, ensuring their comfort and dignity were maintained at all times.
- Utilized strong communication skills to address passenger concerns or inquiries related to transportation security
- Interacted with public to give directions, explain rules, and regulations and respond
- Screened over thousands of passengers per day by verifying ID's and boarding passes.
Call Center Agent
KW International
11.2018 - 06.2019
- Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
- Reduced average handle time with thorough product knowledge and quick problem-solving capabilities.
- Collaborated with team members to share best practices, resulting in improved overall department performance.
- Maintained accurate records of customer interactions, documenting details for future reference and quality assurance purposes.
- Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
- Balanced competing priorities under pressure without compromising quality of service provided.
- Exceeded daily call center metrics, consistently maintaining high level of productivity and customer satisfaction.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Processed debit and credit card and electronic check payments.
Walmart/ Cashier
Walmart
07.2017 - 12.2017
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Processed refunds and exchanges in accordance with company policy.
Education
Diploma -
David Starr Jordan High School
06.2017
Skills
- Data Entry
- Complaint resolution
- Critical Thinking
- Active Listening
- Computer Proficiency
- Problem-solving abilities
- Interpersonal Skills
- Resolving issues
- Time management skills
- Written and verbal communication
- Organizational abilities
- Self Motivation
- Decision-Making
- Multitasking Abilities
Timeline
Insurance Agent
Foundever
03.2024 - Current
TSA/ Transportation Security Officer
TSA
08.2019 - 12.2020
Call Center Agent
KW International
11.2018 - 06.2019
Walmart/ Cashier
Walmart
07.2017 - 12.2017
Diploma -
David Starr Jordan High School