Jaylanei Tauanuu
Bellflower,CA
Summary
Personable and dedicated customer service representative with experience in the service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Insurance Agent
Foundever
03.2024 - 02.2025
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Worked closely with other team members to optimize sales strategies and achieve regional goals.
TSA/ Transportation Security Officer
TSA
08.2019 - 10.2023
- Enhanced passenger safety by conducting thorough security screenings and inspections of luggage and individuals.
- Responded to emergency situations with professionalism and efficiency, ensuring safety of passengers and staff.
- Detected potential threats by utilizing advanced screening technology, such as X-ray machines and metal detectors.
- Collaborated with team members to ensure secure environment for all travelers and airport personnel.
- Completed detailed reports documenting incidents, suspicious activities, or violations within transportation facility.
- Assisted passengers with special needs or disabilities during security screening process, ensuring their comfort and dignity were maintained at all times.
- Utilized strong communication skills to address passenger concerns or inquiries related to transportation security
- Interacted with public to give directions, explain rules, and regulations and respond
- Screened over thousands of passengers per day by verifying ID's and boarding passes.
- Provided excellent customer service in a fast-paced environment.
Call Center Agent
KW International
11.2018 - 06.2019
- Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
- Reduced average handle time with thorough product knowledge and quick problem-solving capabilities.
- Collaborated with team members to share best practices, resulting in improved overall department performance.
- Maintained accurate records of customer interactions, documenting details for future reference and quality assurance purposes.
- Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
- Balanced competing priorities under pressure without compromising quality of service provided.
- Exceeded daily call center metrics, consistently maintaining high level of productivity and customer satisfaction.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Processed debit and credit card and electronic check payments.
Education
Diploma -
David Starr Jordan High School
Long Beach, CA06.2017
Some College (No Degree) - Business Administration
Cypress College
Cypress, CASkills
- Data Entry
- Critical Thinking
- Computer Proficiency
- Problem-solving abilities
- Interpersonal Skills
- Written and verbal communication
- Multitasking Abilities
- Customer service
- Attention to detail
- Team collaboration
Timeline
Insurance Agent
Foundever
03.2024 - 02.2025
TSA/ Transportation Security Officer
TSA
08.2019 - 10.2023
Call Center Agent
KW International
11.2018 - 06.2019
Diploma -
David Starr Jordan High School
Some College (No Degree) - Business Administration
Cypress College