Jaylee Negron Rivera
Austin,TX
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Dairy Queen Restaurant
Austin, TX
02.2019 - Current
- Launched quality assurance practices for each phase of development
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Mentored team members to enhance professional development and accountability in workplace.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Created employee schedules to align coverage with forecasted demands.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Education
High School Diploma -
Bilingue Padre Rufo
San Juan, PR06.2013
Skills
- Greet Guests
- Customer Relations
- Closing and Contract Negotiations
- Engine Components
- Staff Training
- Customer Relationship Management
- Employment Law
- Customer Service
- Sales Activities
- Staff Supervision
- Manage Budgets
- Health and Safety Regulations
- Information Confidentiality
- Time Management
- Staff Development
- Staff Management
- Order Supplies
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Assistant Manager
Dairy Queen Restaurant
02.2019 - Current
High School Diploma -
Bilingue Padre Rufo