Jayleen Valladares
United States
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment. Experienced Medical Assistant with extensive knowledge of medical regulations and policies. Offers strong dedication to informed patient care, administrative excellence and confidentiality.
Overview
7
7
years of professional experience
Work History
Medical Assistant
Calabasas Dermatology Center
11.2022 - Current
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Taught patients about medications, procedures, and care plan instructions.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
Shift Manager
Farmer Boys
07.2017 - 11.2022
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Promoted a positive work environment through open communication and constructive feedback.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained and mentored new employees to maximize team performance.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Tracked receipts, employee hours, and inventory movements.
- Managed staff hiring, training and supervision.
- Ensured strict adherence to safety guidelines, reducing workplace accidents and incidents significantly over time.
Education
Certification - Medical Assistant
North West College
Van Nuys03.2022
High School Diploma -
Fontana High School
Fontana, CA05.2021
Skills
- Medical office administration
- Procedure Assistance
- Patient-focused care
- Indirect Patient Care
- Phlebotomy
- Payment Collection
- Patient Scheduling
- Medical Terminology
- HIPAA Compliance
- Vital Sign Monitoring
- Electronic Health Records
- Electronic Medical Records
- Customer Service
- CPR
- Equipment Sterilization
- Wound care specialist
- Patient Flow Management
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Medical Assistant
Calabasas Dermatology Center
11.2022 - Current
Shift Manager
Farmer Boys
07.2017 - 11.2022
Certification - Medical Assistant
North West College
High School Diploma -
Fontana High School